Abstract: A service execution environment for an advanced interactive voice response (IVR) service node. The service execution environment functions within a next generation service node (NGSN) IVR platform in a telecommunications network. The environment uses individual service-independent building blocks (SIBBs) that allow the creation of customer applications with simple references to the individual primitive SIBBs or composite SIBBs, with branching available. Functional calls to a sequence of SIBBs along with customer specific data stored in a database comprise a complete customer application. When a call is received by an IVR service node, the application is executed by calling the SIBBs to apply certain treatments to the call. The use of the SIBBs allows increased efficiency in the network because calls can be routed to any NGSN node. Each NGSN needs no customization to perform a particular customer application.

Abstract: A service execution environment for an advanced interactive voice response (IVR) service node. The service execution environment functions within a next generation service node (NGSN) IVR platform in a telecommunications network. The environment uses individual service-independent building blocks (SIBBs) that allow the creation of customer applications with simple references to the individual primitive SIBBs or composite SIBBs, with branching available. Functional calls to a sequence of SIBBs along with customer specific data stored in a database comprise a complete customer application. When a call is received by an IVR service node, the application is executed by calling the SIBBs to apply certain treatments to the call. The use of the SIBBs allows increased efficiency in the network because calls can be routed to any NGSN node. Each NGSN needs no customization to perform a particular customer application.

Abstract: A service execution environment for an advanced interactive voice response (IVR) service node. The service execution environment functions within a next generation service node (NGSN) IVR platform in a telecommunications network. The environment uses individual service-independent building blocks (SIBBs) that allow the creation of customer applications with simple references to the individual primitive SIBBs or composite SIBBs, with branching available. Functional calls to a sequence of SIBBs along with customer specific data stored in a database comprise a complete customer application. When a call is received by an IVR service node, the application is executed by calling the SIBBs to apply certain treatments to the call. The use of the SIBBs allows increased efficiency in the network because calls can be routed to any NGSN node. Each NGSN needs no customization to perform a particular customer application.

Abstract: A next generation service node (NGSN) for providing advanced interactive voice response (IVR) services within a telecommunications network. The NGSN includes intelligent peripherals implemented as network audio servers, and application servers which execute customer application files to perform IVR services. The NGSN provides reliability through redundancy of application servers, including automatic application server failover within a node, and automatic node failover between NGSNs. The NGSN features include modular software and hardware architecture with internal function encapsulation. This allows multiple vendors products to be used and provides a common signaling interface to be used to any switch network. Other NGSN features include an open systems architecture with improved scaleability and increased application processing capability.

Abstract: A system and method for provisioning application and data files to a plurality of real-time processing nodes within a telecommunications network. The system comprises a user interface for accepting commands from a user to deactivate, activate, deploy, or delete application and data files, an application database for storing the application and data files, and an interface to monitor the operational state of the plurality of real-time processing nodes. The method includes the steps of using a plurality of state tables to monitor the state of the application and data files and deploying the application and data files to the plurality of real-time processing nodes according to commands received from the user interface, the plurality of state tables, and the operational state of the nodes. The invention is particularly suited to provisioning a network of advanced interactive voice response (IVR) service platforms with customer IVR application and data files.

Abstract: A telecommunications network that handles call center calls by providing advanced interactive voice response (IVR) services using a next generation service node (NGSN). The NGSN nodes combine with several other interacting network components to provide a scaleable architecture which allows several different, customized and flexible call center services to be performed for telecommunications service provider customers. In addition the network includes virtual call routers, parking managers, host connect gateways, report servers, advanced network databases, data access points, and data gateways to deliver calls to customer call centers with various features enabled.

Abstract: A next generation service node (NGSN) for providing advanced interactive voice response (IVR) services within a telecommunications network. The NGSN includes intelligent peripherals implemented as network audio servers, and application servers which execute customer application files to perform IVR services. The NGSN provides reliability through redundancy of application servers, including automatic application server failover within a node, and automatic node failover between NGSNs. The NGSN features include modular software and hardware architecture with internal function encapsulation. This allows multiple vendors products to be used and provides a common signaling interface to be used to any switch network. Other NGSN features include an open systems architecture with improved scaleability and increased application processing capability.