Abstract: A method may include receiving, via a first network, a message identifying an event, where the event is associated with an entity, and the event is destined for at least one user. The method may include determining, by a processor of a computing device, a type of the event, and accessing, by the processor, a user profile associated with a first user of the at least one user, where the user profile associates the first user with the entity. The method may include determining, by the processor, a communication channel for delivering information associated with the event to the first user, where the user profile includes an association between the communication channel and the type of the event. The method may include forwarding, via a second network, to the first user, the information associated with the event, where the information associated with the event is forwarded via the communication channel.

Abstract: The present disclosure describes, among other things, a method. The method may include receiving, by a computing device, a first request for a workflow from an external system. The method may include determining, by the computing device, a priority level associated with the workflow. The method may include determining, by the computing device, a queue in a priority stack, wherein the queue is associated with the priority level. The method may include adding, by the computing device, the first request for the workflow to the queue.

Abstract: The present disclosure describes, among other things, a method. The method may include receiving a communication from a user through a first communication channel. The method may include matching the communication with a workflow based on a correlation between the workflow and an indicia associated with the first communication channel and the user. The method may include processing the communication according to a first step in the workflow.