Patents by Inventor Pierre St-Cyr
Pierre St-Cyr has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20240022664Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: ApplicationFiled: September 26, 2023Publication date: January 18, 2024Inventors: Pierre St-Cyr, Ran Ezerzer
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Patent number: 11805205Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: GrantFiled: February 24, 2023Date of Patent: October 31, 2023Assignee: Thrio, Inc.Inventors: Pierre St-Cyr, Ran Ezerzer
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Publication number: 20230224406Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: ApplicationFiled: February 24, 2023Publication date: July 13, 2023Inventors: Pierre St-Cyr, Ran Ezerzer
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Patent number: 11611657Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: GrantFiled: September 29, 2021Date of Patent: March 21, 2023Assignee: Thrio, Inc.Inventors: Pierre St-Cyr, Ran Ezerzer
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Publication number: 20220021766Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: ApplicationFiled: September 29, 2021Publication date: January 20, 2022Inventors: Pierre St-Cyr, Ran Ezerzer
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Patent number: 11196861Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: GrantFiled: July 28, 2020Date of Patent: December 7, 2021Assignee: Thrio, Inc.Inventors: Pierre St-Cyr, Ran Ezerzer
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Publication number: 20200358899Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: ApplicationFiled: July 28, 2020Publication date: November 12, 2020Inventors: Pierre St-Cyr, Ran Ezerzer
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Patent number: 10750017Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: GrantFiled: October 11, 2019Date of Patent: August 18, 2020Assignee: Thrio, Inc.Inventors: Pierre St-Cyr, Ran Ezerzer
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Publication number: 20200045173Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: ApplicationFiled: October 11, 2019Publication date: February 6, 2020Inventors: Pierre St-Cyr, Ran Ezerzer
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Patent number: 10530930Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: GrantFiled: November 15, 2018Date of Patent: January 7, 2020Assignee: Thrio, Inc.Inventors: Pierre St-Cyr, Ran Ezerzer
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Publication number: 20190158666Abstract: A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.Type: ApplicationFiled: November 15, 2018Publication date: May 23, 2019Inventors: Pierre St-Cyr, Ran Ezerzer
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Patent number: 8549107Abstract: A distributed communication center configured to handle a plurality of communications includes a user zone, a web zone, and a network zone. The user zone includes a plurality of remote terminals that enable communication center personnel and end users to remotely interface with the distributed communication center through the web zone. The web zone includes one or more web servers configured and one or more mail servers to interface the remote terminals in the user zone with the network zone. The network zone includes one or more telephony servers and one or more application servers.Type: GrantFiled: May 6, 2011Date of Patent: October 1, 2013Assignee: Oracle International CorporationInventors: Ran Ezerzer, Ali Aljane, Pierre St-Cyr, Imed Yahmadi, Eli B. Borodow, Edwin Kenneth Margulies, Pablo M. Rodriguez
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Publication number: 20110213860Abstract: A distributed communication center configured to handle a plurality of communications includes a user zone, a web zone, and a network zone. The user zone includes a plurality of remote terminals that enable communication center personnel and end users to remotely interface with the distributed communication center through the web zone. The web zone includes one or more web servers configured and one or more mail servers to interface the remote terminals in the user zone with the network zone. The network zone includes one or more telephony servers and one or more application servers.Type: ApplicationFiled: May 6, 2011Publication date: September 1, 2011Inventors: Ran Ezerzer, Ali Aljane, Pierre St-Cyr, Imed Yahmadi, Eli B. Borodow, Edwin Kenneth Margulies, Pablo M. Rodriguez
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Patent number: 7962644Abstract: A distributed communication center configured to handle a plurality of communications includes a user zone, a web zone, and a network zone. The user zone includes a plurality of remote terminals that enable communication center personnel and end users to remotely interface with the distributed communication center through the web zone. The web zone includes one or more web servers configured and one or more mail servers to interface the remote terminals in the user zone with the network zone. The network zone includes one or more telephony servers and one or more application servers.Type: GrantFiled: August 28, 2002Date of Patent: June 14, 2011Assignee: Oracle International CorporationInventors: Ran Ezerzer, Ali Aljane, Pierre St-Cyr, Imed Yahmadi, Eli B. Borodow, Edwin Kenneth Margulies, Pablo M. Rodriguez