Abstract: Methods and arrangements for generating process recommendations. Customer information is assimilated, the customer information including a number of present customers. An efficiency matrix is assimilated, which indicates efficiency for each of a plurality of actual resources with respect to each of a plurality of services. At least one hypothetical resource is created, which incorporates a best efficiency from among the actual resources with respect to each of the plurality of services, and a scheduling policy is assimilated. A customer queue is generated with respect to each hypothetical resource and in accordance with the at least one scheduling policy. Each hypothetical resource is mapped to each actual resource and a minimum parameter increase from among pairs comprising a hypothetical resource and an actual resource is determined.