Abstract: A method and system for automatically providing to a network entity in a wireless network, a location of a mobile station where a call is dropped (i.e., a call-drop location). The mobile station or base station may determine that a call in which the mobile station was engaged has been dropped. In response to determining that a call has been dropped, the mobile station or base station may obtain the location of the mobile station. The call-drop location can be used to identify those areas of the wireless network needing improved radio coverage.

Abstract: A method and system for managing location polling intervals is provided. A location determining element will determine a mobile station's current location and will compare the current location to a designated location. Based on the comparison between the current location and the designated location, the location determining element will compute a next time to determine the mobile station's current location. This process will repeat until the mobile station is located at or within a range of the designated location. Once the mobile station is located at or within the range of the designated location, the location determining element will notify a content server, which will provide specific content to the mobile station.

Abstract: A system for authenticating and/or authorizing users of a service includes one communication interface with an access communication channel and another communication interface with a confirmation communication channel. Requests for a user to access a service are received over the access communication channel, and confirmation codes for the user are received over a trusted confirmation channel, such as an SMS text messaging system. Confirmation codes may be received from the user requesting access to the service or by a third party acting as a gatekeeper to the service. The system tests the validity of received confirmation codes, and enables the user to access the service if a valid confirmation code is received.

Abstract: A method and system for using physical presence as a basis to handle communications. A network includes a presence registry that indicates whether users are physically present at stations. Further, the network may include a user-station registry that indicates whether users are logically associated with stations. When a communication server receives a signals indicative of a communication, the server may query the presence registry to determine whether a user is physically present at a station. Based at least on the result of that query, the server may then establish a communication-handling decision, such as a decision of whether and where to route the communication or of some other action to take with respect to the communication. The server or another entity may then carry out the communication-handling decision.

Abstract: The present invention, relates to an automated call distribution platform that has the ability to analyze a call queue and determine if a call qualifies for participation in an interactive application, invite a caller to participate in the application and, if the caller agrees, execute the application, then after completion of the application the call advances in the queue to a position ahead of where it currently resides. Thus, the present invention has both the benefit of lessening the caller's wait in a call queue and allows that automated call distribution platform owner to have its customers participate in an application. An exemplary application may be a survey, that can collect valuable information from the callers.

Abstract: A system for authenticating and/or authorizing users of a service includes one communication interface with an access communication channel and another communication interface with a confirmation communication channel. Requests for a user to access a service are received over the access communication channel, and confirmation codes for the user are received over a trusted confirmation channel, such as an SMS text messaging system. Confirmation codes may be received from the user requesting access to the service or by a third party acting as a gatekeeper to the service. The system tests the validity of received confirmation codes, and enables the user to access the service if a valid confirmation code is received.

Abstract: A method and system for location-based group conference initiation is provided. A server will receive a request from a user to initiate a media conference, and the server will then initiate a conference with members of a group who are located in a designated location. The request may indicate a group of users who are candidates to be invited to the conference, and the location at issue. Given the request, the server will determine which of the candidate users are currently located within the zone at issue. And the server will then invite each of those candidate users to participate in the conference.