Patents by Inventor Polerio BABAO

Polerio BABAO has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240144313
    Abstract: A device may receive, from a camera device, an image that includes a person. The device may provide the image to a user recognition device and receive, from the user recognition device, a user identifier based on the person included in the image. In addition, the device may obtain user data based on the user identifier, the user data relating to prior activity relating to the person associated with the user identifier. The device may identify a user device based on a first physical location associated with the camera device and a second physical location associated with the user device, and provide the user data to the user device.
    Type: Application
    Filed: November 2, 2023
    Publication date: May 2, 2024
    Inventors: Polerio BABAO, Natalie CHERCO, Kayne KANTOROWICZ, Christina GARCIA, Steven GLINIEWICZ, Arindam CHAKRABORTY
  • Patent number: 11810143
    Abstract: A device may receive, from a camera device, an image that includes a person. The device may provide the image to a user recognition device and receive, from the user recognition device, a user identifier based on the person included in the image. In addition, the device may obtain user data based on the user identifier, the user data relating to prior activity relating to the person associated with the user identifier. The device may identify a user device based on a first physical location associated with the camera device and a second physical location associated with the user device, and provide the user data to the user device.
    Type: Grant
    Filed: March 25, 2021
    Date of Patent: November 7, 2023
    Assignee: Capital One Services, LLC
    Inventors: Polerio Babao, Natalie Cherco, Kayne Kantorowicz, Christina Garcia, Steven Gliniewicz, Arindam Chakraborty
  • Patent number: 11756046
    Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.
    Type: Grant
    Filed: August 31, 2021
    Date of Patent: September 12, 2023
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
  • Publication number: 20210398138
    Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.
    Type: Application
    Filed: August 31, 2021
    Publication date: December 23, 2021
    Inventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
  • Patent number: 11132696
    Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.
    Type: Grant
    Filed: April 10, 2020
    Date of Patent: September 28, 2021
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
  • Publication number: 20210217041
    Abstract: A device may receive, from a camera device, an image that includes a person. The device may provide the image to a user recognition device and receive, from the user recognition device, a user identifier based on the person included in the image. In addition, the device may obtain user data based on the user identifier, the user data relating to prior activity relating to the person associated with the user identifier. The device may identify a user device based on a first physical location associated with the camera device and a second physical location associated with the user device, and provide the user data to the user device.
    Type: Application
    Filed: March 25, 2021
    Publication date: July 15, 2021
    Inventors: Polerio BABAO, Natalie CHERCO, Kayne KANTOROWICZ, Christina GARCIA, Steven GLINIEWICZ, Arindam CHAKRABORTY
  • Patent number: 10963900
    Abstract: A device may receive, from a camera device, an image that includes a person. The device may provide the image to a user recognition device and receive, from the user recognition device, a user identifier based on the person included in the image. In addition, the device may obtain user data based on the user identifier, the user data relating to prior activity relating to the person associated with the user identifier. The device may identify a user device based on a first physical location associated with the camera device and a second physical location associated with the user device, and provide the user data to the user device.
    Type: Grant
    Filed: May 2, 2019
    Date of Patent: March 30, 2021
    Assignee: Capital One Services, LLC
    Inventors: Polerio Babao, Natalie Cherco, Kayne Kantorowicz, Christina Garcia, Steven Gliniewicz, Arindam Chakraborty
  • Publication number: 20200242625
    Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.
    Type: Application
    Filed: April 10, 2020
    Publication date: July 30, 2020
    Inventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
  • Patent number: 10621591
    Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.
    Type: Grant
    Filed: December 1, 2016
    Date of Patent: April 14, 2020
    Assignee: CAPITAL ONE SERVICES, LLC
    Inventors: Sharad Ballepu, Jagmeet Singh, Gerald Serviss, Polerio Babao, Keerthana Aravamudhan, Durga Mohan, Sunilkumar Kothi Reddy, Steve Schroeder
  • Publication number: 20190311388
    Abstract: A device may receive, from a camera device, an image that includes a person. The device may provide the image to a user recognition device and receive, from the user recognition device, a user identifier based on the person included in the image. In addition, the device may obtain user data based on the user identifier, the user data relating to prior activity relating to the person associated with the user identifier. The device may identify a user device based on a first physical location associated with the camera device and a second physical location associated with the user device, and provide the user data to the user device.
    Type: Application
    Filed: May 2, 2019
    Publication date: October 10, 2019
    Inventors: Polerio BABAO, Natalie Cherco, Kayne Kantorowicz, Christina Garcia, Steven Gliniewicz, Arindam Chakraborty
  • Patent number: 10311459
    Abstract: A device may receive, from a camera device, an image that includes a person. The device may provide the image to a user recognition device and receive, from the user recognition device, a user identifier based on the person included in the image. In addition, the device may obtain user data based on the user identifier, the user data relating to prior activity relating to the person associated with the user identifier. The device may identify a user device based on a first physical location associated with the camera device and a second physical location associated with the user device, and provide the user data to the user device.
    Type: Grant
    Filed: April 4, 2018
    Date of Patent: June 4, 2019
    Assignee: Capital One Services, LLC
    Inventors: Polerio Babao, Natalie Cherco, Kayne Kantorowicz, Christina Garcia, Steven Gliniewicz, Arindam Chakraborty
  • Publication number: 20170154340
    Abstract: Various embodiments of the present disclosure provide systems, methods, and apparatus systems, methods, and apparatus that provide computerized optimization of a customer service queue based on customer device detection technologies. In an exemplary embodiment, a system that provides computerized optimization of a customer service queue may include device detection technology communicatively connected to a customer assistance server, a customer assistance client device (e.g., a customer representative device), and a customer device. Device detection technology may detect a device and transmit data associated with the detected device to a customer assistance subsystem. A customer assistance subsystem may generate an optimal representative and position within a customer service queue for the customer device. A notification about the optimal match may be transmitted to a customer and/or customer representative.
    Type: Application
    Filed: December 1, 2016
    Publication date: June 1, 2017
    Inventors: Sharad BALLEPU, Jagmeet SINGH, Gerald SERVISS, Polerio BABAO, Keerthana ARAVAMUDHAN, Durga MOHAN, Sunilkumar Kothi REDDY, Steve SCHROEDER