Patents by Inventor Pooja CHENGAPPA
Pooja CHENGAPPA has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Publication number: 20230266982Abstract: Described herein is a method for creating and utilizing device navigational maps. The device navigational maps are modeled using directed graphs that contain detailed information of all components on the connected devices. An application systematically scans through the entire connected device and builds a detailed data model of the connected device, which is used as the navigational map.Type: ApplicationFiled: April 28, 2023Publication date: August 24, 2023Inventors: Florin Darie, Deepak Gonsalves, Pooja Chengappa
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Publication number: 20220350626Abstract: Described herein is a method for creating and utilizing device navigational maps. The device navigational maps are modeled using directed graphs that contain detailed information of all components on the connected devices. An application systematically scans through the entire connected device and builds a detailed data model of the connected device, which is used as the navigational map.Type: ApplicationFiled: May 16, 2022Publication date: November 3, 2022Inventors: Florin Darie, Deepak Gonsalves, Pooja Chengappa
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Patent number: 11340920Abstract: Described herein is a method for creating and utilizing device navigational maps. The device navigational maps are modeled using directed graphs that contain detailed information of all components on the connected devices. An application systematically scans through the entire connected device and builds a detailed data model of the connected device, which is used as the navigational map.Type: GrantFiled: February 2, 2017Date of Patent: May 24, 2022Assignee: AetherPal Inc.Inventors: Florin Darie, Deepak Gonsalves, Pooja Chengappa
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Patent number: 10963040Abstract: Described herein is a method and system that provides symptom based and context sensitive knowledgebase management during a remote management session with a connected device. Knowledgebase profiles are generated that are linked to symptoms and device metrics and knowledgebase search rules are set that are linked to the symptoms, and specific device metrics. The knowledgebase management system provides a remote support technician with the support information instantly during a remote management session based on the symptom described by an end user and an assessment of the connected device state in order to aid in the troubleshooting of the issue and assist in the transfer of the knowledge.Type: GrantFiled: April 18, 2019Date of Patent: March 30, 2021Assignee: AetherPal Inc.Inventors: Deepak Gonsalves, Calvin Charles, Pooja Chengappa, Ramesh Parmar, Subramanyam Ayyalasomayajula, Artun Kutchuk, Byung Joon Oh
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Publication number: 20190243442Abstract: Described herein is a method and system that provides symptom based and context sensitive knowledgebase management during a remote management session with a connected device. Knowledgebase profiles are generated that are linked to symptoms and device metrics and knowledgebase search rules are set that are linked to the symptoms, and specific device metrics. The knowledgebase management system provides a remote support technician with the support information instantly during a remote management session based on the symptom described by an end user and an assessment of the connected device state in order to aid in the troubleshooting of the issue and assist in the transfer of the knowledge.Type: ApplicationFiled: April 18, 2019Publication date: August 8, 2019Inventors: Deepak Gonsalves, Calvin Charles, Pooja Chengappa, Ramesh Parmar, Subramanyam Ayyalasomayajula, Artun Kutchuk, Byung Joon Oh
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Patent number: 10310594Abstract: Described herein is a method and system that provides symptom based and context sensitive knowledgebase management during a remote management session with a connected device. Knowledgebase profiles are generated that are linked to symptoms and device metrics and knowledgebase search rules are set that are linked to the symptoms, and specific device metrics. The knowledgebase management system provides a remote support technician with the support information instantly during a remote management session based on the symptom described by an end user and an assessment of the connected device state in order to aid in the troubleshooting of the issue and assist in the transfer of the knowledge.Type: GrantFiled: December 3, 2013Date of Patent: June 4, 2019Assignee: AetherPal Inc.Inventors: Deepak Gonsalves, Calvin Charles, Pooja Chengappa, Ramesh Parmar, Subramanyam Ayyalasomayajula, Artun Kutchuk, Byung Joon Oh
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Patent number: 10108758Abstract: Described herein is a method and system that provides access to numerous connected devices in a device bank and allows remote interaction and control of aspects of the connected devices using a remote management system. In an embodiment, the method comprises the configuring of one or more connected devices in the device bank to mimic an end user's connected device configuration and environment in order to resolve an issue with the end user's connected device. In other embodiments, the connected devices in the device bank can be used by end users such as developers to test and diagnose new applications and by remote support technicians to train themselves on connected devices.Type: GrantFiled: November 8, 2013Date of Patent: October 23, 2018Assignee: AetherPal Inc.Inventors: Deepak Gonsalves, Pooja Chengappa, Ramesh Parmar, Subramanyam Ayyalasomayajula, Mahadevan Viswanathan, Byung Joon Oh
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Publication number: 20170242713Abstract: Described herein is a method for creating and utilizing device navigational maps. The device navigational maps are modeled using directed graphs that contain detailed information of all components on the connected devices. An application systematically scans through the entire connected device and builds a detailed data model of the connected device, which is used as the navigational map.Type: ApplicationFiled: February 2, 2017Publication date: August 24, 2017Applicant: AetherPal Inc.Inventors: Florin Darie, Deepak Gonsalves, Pooja Chengappa
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Patent number: 9603018Abstract: Described herein is a method for providing peer to peer remote control management between a helper and a beneficiary mobile device. The method includes registering, by the helper and beneficiary mobile devices, with a secure server. The helper mobile device authenticates with the secure server. The helper or the beneficiary mobile device perform discovery with respect to the other device. A trust relationship is established between the helper and beneficiary mobile devices by performing mutual authentication. An auto connection discovery process is performed to determine if the helper and the beneficiary mobile devices are on a same sub network. A peer to peer connection is established between the helper and the beneficiary mobile devices if the helper and the beneficiary mobile devices are on the same sub network and a secure server mediates between the helper and the beneficiary mobile devices if they are on different sub networks.Type: GrantFiled: July 24, 2015Date of Patent: March 21, 2017Assignee: AETHERPAL INC.Inventors: Deepak Gonsalves, Calvin Charles, Ranjithkumar Palanichamy, Ramesh Parmar, Subramanyam Ayyalasomayajula, Pooja Chengappa
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Publication number: 20160349978Abstract: Described herein is a method and system for a knowledge base studio that allows a designer to automatically create tutorials for connected devices with textual, visual and audio instructions by remotely connecting to a device over the air to view the device screen. It allows for publishing the tutorials to various platforms like customer agent desktops, websites, mobile apps etc. The knowledge base studio allows multiple designers to collaborate their work which can later be analyzed and approved by a moderator. The moderator can provide suggestions or reject tutorials that do not conform to the requirements. The knowledge base studio provides the ability to add scripts to tutorials to perform specific actions on the device and edit existing tutorials.Type: ApplicationFiled: August 15, 2016Publication date: December 1, 2016Applicant: AetherPal Inc.Inventors: Deepak Gonsalves, Ramesh Parmar, Pooja Chengappa
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Patent number: 9420457Abstract: Disclosed is a system and method of allowing multiple customer support organizations to establish virtual mobile management sessions with a mobile device using a multi-persona client on the mobile device that does not have to reconfigured for each of the multiple customer support organizations.Type: GrantFiled: February 18, 2014Date of Patent: August 16, 2016Assignee: AetherPal Inc.Inventors: Deepak Gonsalves, Ranjithkumar Palanichamy, Subramanyam Ayyalasomayajula, Pooja Chengappa, Ramesh Parmar
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Publication number: 20160029216Abstract: Described herein is a method for providing peer to peer remote control management between a helper and a beneficiary mobile device. The method includes registering, by the helper and beneficiary mobile devices, with a secure server. The helper mobile device authenticates with the secure server. The helper or the beneficiary mobile device perform discovery with respect to the other device. A trust relationship is established between the helper and beneficiary mobile devices by performing mutual authentication. An auto connection discovery process is performed to determine if the helper and the beneficiary mobile devices are on a same sub network. A peer to peer connection is established between the helper and the beneficiary mobile devices if the helper and the beneficiary mobile devices are on the same sub network and a secure server mediates between the helper and the beneficiary mobile devices if they are on different sub networks.Type: ApplicationFiled: July 24, 2015Publication date: January 28, 2016Applicant: AETHERPAL INC.Inventors: Deepak Gonsalves, Calvin Charles, Ranjithkumar Palanichamy, Ramesh Parmar, Subramanyam Ayyalasomayajula, Pooja Chengappa
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Publication number: 20140282046Abstract: Disclosed is a web-based dashboard notification application for real-time presentation and remote management of mobile devices connected to a management console. A method for providing dashboard notifications during a remote control session includes establishing a remote control session between a management console and a mobile device. The management console requests device information and sends the device information to a dashboard execution service. A dashboard model is requested based on the device information, where the dashboard model is a set of workflows. A set of workflows is executed on the device information to verify the device information against predetermined values. The output data model is bound to a view to create a dashboard notification, which is displayed on the management console. The dashboard notification is a visual representation of a health of the mobile device.Type: ApplicationFiled: March 14, 2014Publication date: September 18, 2014Applicant: AetherPal Inc.Inventors: Deepak Gonsalves, Calvin Charles, Subramanyam Ayyalasomayajula, Pooja Chengappa
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Publication number: 20140235203Abstract: Disclosed is a system and method of allowing multiple customer support organizations to establish virtual mobile management sessions with a mobile device using a multi-persona client on the mobile device that does not have to reconfigured for each of the multiple customer support organizations.Type: ApplicationFiled: February 18, 2014Publication date: August 21, 2014Applicant: AetherPal Inc.Inventors: Deepak Gonsalves, Ranjithkumar Palanichamy, Subramanyam Ayyalasomayajula, Pooja Chengappa, Ramesh Parmar
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Publication number: 20140154648Abstract: Described herein is a method and system that provides symptom based and context sensitive knowledgebase management during a remote management session with a connected device. Knowledgebase profiles are generated that are linked to symptoms and device metrics and knowledgebase search rules are set that are linked to the symptoms, and specific device metrics. The knowledgebase management system provides a remote support technician with the support information instantly during a remote management session based on the symptom described by an end user and an assessment of the connected device state in order to aid in the troubleshooting of the issue and assist in the transfer of the knowledge.Type: ApplicationFiled: December 3, 2013Publication date: June 5, 2014Applicant: AETHERPAL, INC.Inventors: Deepak Gonsalves, Calvin Charles, Pooja Chengappa, Ramesh Parmar, Subramanyam Ayyalasomayajula, Artun Kutchuk, Byung Joon Oh
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Publication number: 20140136667Abstract: Described herein is a method and system that provides access to numerous connected devices in a device bank and allows remote interaction and control of aspects of the connected devices using a remote management system. In an embodiment, the method comprises the configuring of one or more connected devices in the device bank to mimic an end user's connected device configuration and environment in order to resolve an issue with the end user's connected device. In other embodiments, the connected devices in the device bank can be used by end users such as developers to test and diagnose new applications and by remote support technicians to train themselves on connected devices.Type: ApplicationFiled: November 8, 2013Publication date: May 15, 2014Applicant: AETHERPAL INC.Inventors: Deepak GONSALVES, Pooja CHENGAPPA, Ramesh PARMAR, Subramanyam AYYALASOMAYAJULA, Mahadevan VISWANATHAN, Byung Joon OH