Abstract: A remote user device communicatively couples to and/or controls an electronic device (e.g., a medical device) on a private network (including a firewall) from a remote location. A service enables communication between the remote user device and the electronic device. A remote user device sends a connection request to the service using a browser user interface. The service receives the connection request from the remote user device and establishes a connection to the remote user device. The service also communicatively couples to the electronic device via a gateway. The remote user device provides one or more inputs via a user interface to the service. The service transmits the one or more inputs to the gateway, which then transmits the one or more inputs to the electronic device to control operation of the electronic device.