Abstract: Disclosed are systems, methods and computer readable mediums for intelligent and directed dynamic application security testing. The systems, methods and computer-readable mediums can be configured to receive an attack location and an attack type for a web-application, transmit the attack location and attack type to a ID-DAST platform, receive from the ID-DAST platform a payload, attack the web-application using the payload, and receive results of the attack.

Abstract: Disclosed are systems, methods and computer readable mediums for intelligent and directed dynamic application security testing. The systems, methods and computer-readable mediums can be configured to receive an attack location and an attack type for a web-application, transmit the attack location and attack type to a ID-DAST platform, receive from the ID-DAST platform a payload, attack the web-application using the payload, and receive results of the attack.

Abstract: Disclosed are systems, methods and computer readable mediums for intelligent and directed dynamic application security testing. The systems, methods and computer-readable mediums can be configured to receive an attack location and an attack type for a web-application, transmit the attack location and attack type to a ID-DAST platform, receive from the ID-DAST platform a payload, attack the web-application using the payload, and receive results of the attack.

Abstract: A method and apparatus are described for routing a call received by an organization. The method includes the steps of determining a subject matter of the received call, routing the call to an agent of the organization when a agent of the organization is available to handle the subject matter of the call and routing the call to a client of the organization when an agent of the organization is not available.

Abstract: A method and apparatus are provided for establishing a communication connection between a client of an organization and an agent of the organization. The method includes the steps of an automatic call distributor of the organization receiving a call from the client, the automatic call distributor detecting an IM handle of the client from the call and the automatic call distributor establishing a VOIP connection between the client and agent of the organization using the IM handle.

Abstract: A system is based on a three-way end-to-end methodology for securely delivering and managing digital transaction documents from a distributor to a user's trusted personal digital device via a secured digital transaction document server (“secured DTD server”). Once stored on the personal digital device, a secured digital transaction document may be decrypted for use at a transaction facility, or may be used at the transaction facility in encrypted form if the transaction facility is in communication with the secured DTD server for verification of the secured digital transaction document. The secured DTD server may also receive information from the transaction facility, and provide reports to the distributors for further action vis-à-vis the transaction facilities.

Abstract: A method and apparatus for providing a human expert to answer a question from an agent in real time. The method includes the steps of identifying a plurality of human experts based upon a subject matter of the question, determining an availability of at least some of the plurality of identified experts and selecting an expert of the plurality of experts to answer the question in real-time based upon the subject matter and availability of the selected expert.

Abstract: A method and system to facilitate the communication of data and/or messages between different Internet domains include, at a first application associated with a first Internet domain, embedding data in an anchor portion of a URL string. The URL string identifies a second Internet domain that is different from the first Internet domain. This URL string is communicated to a second application associated with the second Internet domain. At the second application, the received URL string is parsed, and the relevant data extracted therefrom.

Abstract: A method and apparatus are provided that allowing a user to simultaneously participate in two separate conversations. The method includes the steps of the user independently adjusting a volume of an audio signal for each of the two separate conversations, presenting the adjusted volume of the audio signals from the two separate conversations to the ears of the user, presenting a voice input from the user to a first of the two separate conversations and muting a voice input from the user to the second of the two separate conversations.

Abstract: A method and apparatus is provided for conferencing a plurality of users of a communication system. The method includes the steps of detecting a plurality of electronic messages directed to a common subject matter among the plurality of users, comparing a frequency of the detected messages among the plurality of users during a time period with a threshold value and setting up an electronic conference among the plurality of users when the frequency of messages exceeds the threshold value.

Abstract: A method and apparatus are provided for establishing a communication connection between a client of an organization and an agent of the organization. The method includes the steps of an automatic call distributor of the organization receiving a call from the client, the automatic call distributor detecting an IM handle of the client from the call and the automatic call distributor establishing a VOIP connection between the client and agent of the organization using the IM handle.

Abstract: A method and apparatus are provided that allows an agent of an organization to display client information on a computer of a consultant. The method includes the steps of the agent receiving a call from a client of the organization along with information about the client from a host of the organization and selecting the consultant for a communication session between the agent and consultant. The method also includes the step of the host sending the client information to an Internet address of the consultant within a data message that is sent through a communication channel that is different than a channel of the communication session.

Abstract: A method and apparatus are described for routing a call received by an organization. The method includes the steps of determining a subject matter of the received call, routing the call to an agent of the organization when a agent of the organization is available to handle the subject matter of the call and routing the call to a client of the organization when an agent of the organization is not available.

Abstract: A method and apparatus are provided for scheduling conferences between a client and one of a plurality of knowledge workers of an organization. The method includes the steps of each of the plurality of knowledge workers providing one or more time intervals when the knowledge worker is available for conferences and consolidating the provided time intervals of the knowledge workers into a knowledge worker schedule located within a computer. The method further includes the steps of the client accessing the knowledge worker schedule and selecting an available time interval for a conference from within the knowledge worker schedule and the computer selecting a knowledge worker of the plurality of knowledge workers for a conference with the client based upon the selected time interval.

Abstract: A method and apparatus for providing a human expert to answer a question from an agent in real time. The method includes the steps of identifying a plurality of human experts based upon a subject matter of the question, determining an availability of at least some of the plurality of identified experts and selecting an expert of the plurality of experts to answer the question in real-time based upon the subject matter and availability of the selected expert.

Abstract: A method and system to facilitate the communication of data and/or messages between a browser-based application and a non browser-based application including, at the browser-based application, embedding data in an anchor portion of a URL string and invoking execution of an embedded browser component of the non browser-based application by communicating the URL string to the second application. At the non browser-based application, the received URL string is parsed and the relevant data extracted therefrom.

Abstract: A method and apparatus is provided to process an instant message call within a customer interaction system. The method includes receiving the instant message call at the customer interaction system and processing the instant message call within the customer interaction system with other interaction types based on information associated with the instant message call.

Abstract: A method and apparatus to is provided to respond to a customer query received at a customer interaction system. The method includes communicating at least one expert group to an agent; receiving a selection from the agent that identifies an expert group from the at least one expert group, the selection triggering a first immediate message that includes a request for assistance from the expert group; identifying at least one expert that is associated with the expert group; and establishing an immediate message connection between the at least one expert and the agent, wherein the immediate message connection enables the exchange of immediate messages between the at least one expert and the agent so the agent may respond to the customer query.

Abstract: A method and system to facilitate the communication of data and/or messages between different Internet domains include, at a first application associated with a first Internet domain, embedding data in an anchor portion of a URL string. The URL string identifies a second Internet domain that is different from the first Internet domain. This URL string is communicated to a second application associated with the second Internet domain. At the second application, the received URL string is parsed, and the relevant data extracted therefrom.

Abstract: A method of operating a server includes retrieving a document from a storage device. A variable is generated, the variable including information to enable another server to reproduce the document. The variable may, for example, be a compressed and encrypted complete copy of the document, or may be a JavaScript variable. The variable is appended to the document, and the document is transmitted.