Patents by Inventor Pradeep Kumar Dani

Pradeep Kumar Dani has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20090060165
    Abstract: A system (100) and method (900) for routing customer transaction requests, such as electronic installment loan applications (101) is provided. The routing facilitates efficient workflow between a plurality of customer service centers (103, 104, 105) by generating a number within a predetermined range and associating it with the incoming customer transaction request. Each customer service center (103, 104, 105) has associated therewith a subset range of the predetermined range. A queue item builder (110) builds a queue item by querying a database (109) to determine to which customer service center (103, 104, 105) the customer transaction request is to be sent based upon the number and the subset ranges associated with each customer service center (103, 104, 105). A routing module (111) then directs the customer transaction request to the proper customer service center (103, 104, 105).
    Type: Application
    Filed: September 18, 2007
    Publication date: March 5, 2009
    Inventors: Pradeep Kumar Dani, Raymond Gerber