Patents by Inventor Pradipta K. Basu

Pradipta K. Basu has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Extensible and secure transmission of multiple conversation contexts
    Patent number: 8718042
    Abstract: The entry and transmission of notes to recipients along the conversation chain. Notes can be created based on an incoming caller. The notes can be transmitted to the conversation recipient for viewing before, during, and after the recipient accepts the conversation. This is facilitated by a communications client that operates to allow entry of the notes, and forwarding of the call recipient via a SIP framework. Moreover, notes previously taken and/or information provided manually and/or automatically by the communications system can be provided to an agent (e.g., ACD, receptionist) receiving the conversation, at any point in the conversation chain for quick identification not only of the conversation source but of previous information already collected.
    Type: Grant
    Filed: May 8, 2008
    Date of Patent: May 6, 2014
    Assignee: Microsoft Corporation
    Inventors: Andreas Strebel, Ankit Tandon, Pradipta K Basu, Sundar Anantharaman, Aatif Awan, Lokesh Srinivas Koppolu, Rajesh Ramanathan, Ramesh Vyaghrapuri, Srivatsa Srinivasan
  • EXTENSIBLE AND SECURE TRANSMISSION OF MULTIPLE CONVERSATION CONTEXTS
    Publication number: 20090279533
    Abstract: The entry and transmission of notes to recipients along the conversation chain. Notes can be created based on an incoming caller. The notes can be transmitted to the conversation recipient for viewing before, during, and after the recipient accepts the conversation. This is facilitated by a communications client that operates to allow entry of the notes, and forwarding of the call recipient via a SIP framework. Moreover, notes previously taken and/or information provided manually and/or automatically by the communications system can be provided to an agent (e.g., ACD, receptionist) receiving the conversation, at any point in the conversation chain for quick identification not only of the conversation source but of previous information already collected.
    Type: Application
    Filed: May 8, 2008
    Publication date: November 12, 2009
    Applicant: MICROSOFT CORPORATION
    Inventors: Andreas Strebel, Ankit Tandon, Pradipta K. Basu, Sundar Anantharaman, Aatif Awan, Lokesh Srinivas Koppolu, Rajesh Ramanathan, Ramesh Vyaghrapuri, Srivatsa Srinivasan