Abstract: Novel tools and techniques are provided for implementing a DLP resource as a User managed cloud resource with compliance tools, automated service delivery, federate-able cloud single sign-on, and agile resource integration. A method for implementing a communication network for an Internet of Thing (IoT) application includes establishing a multi-path connection among data link protocol (DLP) nodes. One of the DLP nodes is an IoT device. Each DLP node includes a slow agent and a fast agent. A first DLP node determines a second DLP node has failed. The second DLP node is associated with a role in the communication network. The first DLP node transmits a DLP frame carrying the control message to the plurality of DLP nodes. The first DLP node re-establishes a connection with a third DLP node based on the control message. The third DLP node takes over the role of the second DLP node.

Abstract: Novel tools and techniques in a telecommunication network are provided for implementing a data link layer control plane that may comply with the Ethernet standard and with sub-millisecond transmission control capabilities across multiple dis-similar technologies and bandwidth links. The framework provides a dynamic modular traffic control function insertion, removal, mapping function by having interpreter functions in the protocol agents that can map states and commands to sub-service chain functions that are configured per path and quality of service (QoS) flows. The control protocol provides high levels of resiliency and reliability by having a replicating function that transmits the same control protocol frames across multiple links simultaneously. The agents are multi-chassis capable and support hitless service impacts for administrative changes. Control plane messages may be encoded as a data plane frame and be transmitted at a high rate using the data plane.

Abstract: Novel tools and techniques in a telecommunication network are provided for implementing a data link layer control plane that may comply with the Ethernet standard and with sub-millisecond transmission control capabilities across multiple dis-similar technologies and bandwidth links. The data link protocol system may be implemented through a cloud system. Setting and resource registries of the nodes in the network may be displayed at a cloud portal for users to adjust the network. The change in the setting may be communicated through an application programming interface of a compute host to change the setting of the network. Each DLP node includes a slow agent and a fast agent. The slow agent is configured to transmit data messages through Ethernet frames. The fast agent is configured to transmit control messages through DLP frames. Each DLP frame includes a header only without a payload and the header carries a control message.

Abstract: Novel tools and techniques are provided for implementing a data link protocol (DLP) resource as a user managed cloud resource with compliance tools, automated service delivery, federate-able cloud single sign-on, and agile resource integration. A method for implementing a telecommunication network protocol in an application layer includes establishing, at an application layer, data traffic between first and second DLP nodes. Each DLP node may be implemented at a processor, a virtual switch, or a software application. Each DLP node may include a slow agent and a fast agent. The method may also include determining that the data traffic needs a control message. The method may also include generating the control message at the application layer and injecting the control message to the header of a DLP frame. The DLP frame does not include the payload. The DLP frame is transmitted from the first DLP node to the second DLP node.

Abstract: Novel tools and techniques in a telecommunication network are provided for implementing a data link layer control plane that may comply with the Ethernet standard and with sub-millisecond transmission control capabilities across multiple dis-similar technologies and bandwidth links. The framework provides a dynamic modular traffic control function insertion, removal, mapping function by having interpreter functions in the protocol agents that can map states and commands to sub-service chain functions that are configured per path and quality of service (QoS) flows. The control protocol provides high levels of resiliency and reliability by having a replicating function that transmits the same control protocol frames across multiple links simultaneously. The agents are multi-chassis capable and support hitless service impacts for administrative changes. Control plane messages may be encoded as a data plane frame and be transmitted at a high rate using the data plane.

Abstract: Novel tools and techniques in a telecommunication network are provided for implementing a data link layer control plane that may comply with the Ethernet standard and with sub-millisecond transmission control capabilities across multiple dis-similar technologies and bandwidth links. The framework provides a dynamic modular traffic control function insertion, removal, mapping function by having interpreter functions in the protocol agents that can map states and commands to sub-service chain functions that are configured per path and quality of service (QoS) flows. The control protocol provides high levels of resiliency and reliability by having a replicating function that transmits the same control protocol frames across multiple links simultaneously. The agents are multi-chassis capable and support hitless service impacts for administrative changes. Control plane messages may be encoded as a data plane frame and be transmitted at a high rate using the data plane.

Abstract: Novel tools and techniques in a telecommunication network are provided for implementing a data link layer control plane that may comply with the Ethernet standard and with sub-millisecond transmission control capabilities across multiple dis-similar technologies and bandwidth links. The framework provides a dynamic modular traffic control function insertion, removal, mapping function by having interpreter functions in the protocol agents that can map states and commands to sub-service chain functions that are configured per path and quality of service (QoS) flows. The control protocol provides high levels of resiliency and reliability by having a replicating function that transmits the same control protocol frames across multiple links simultaneously. The agents are multi-chassis capable and support hitless service impacts for administrative changes. Control plane messages may be encoded as a data plane frame and be transmitted at a high rate using the data plane.

Abstract: Methods and systems for instant activation of virtual PBX services on a mobile device are disclosed. In one aspect, a user request for activating virtual PBX services is received on a mobile device. An available primary identification number for the virtual PBX services is retrieved from a telecommunication service provider (TSP). A user interface is presented on the mobile device including a first interface portion presenting the available primary identification number and a second interface portion configured to receive a user identifier. Upon receiving the user input specifying the user identifier and while the user interface is still presented on the mobile device, a user instruction for activating the virtual PBX services is received. Upon receiving the user instruction, the user identifier is sent to the TSP. Then, a confirmation is received from the TSP.

Abstract: A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.

Abstract: Systems, methods and computer program products for facilitating the provisioning of a single and multi-line virtual private branch exchange (PBX) including automated call distribution via a mobile device are described. In some implementations, the provisioning of the single and multi-line virtual PBX can be achieved using one or more unique provisioning interfaces. The unique provisioning interfaces can enable the setup and configuration of a virtual PBX service account instantaneously from any geographical location at any time. Changes made to the virtual PBX service account can be immediately reflected back (e.g., in real-time) to the system providing the core operating environment.

Abstract: Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. In some implementations, the vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, at home, busy, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, at the user's home, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing).

Abstract: A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.

Abstract: Systems, methods and computer program products for enabling integration between various internet- or non-internet based communication services (e.g., as provided by different communications platforms and service providers) using a universal platform are described. In some implementations, a service manager is provided that can integrate call management capabilities with multiple communications platforms using the universal platform to enable seamless communication between the various platforms. For example, interactions between individual users on one or more platforms can be tracked in a single conversation history as a threaded interface. The universal platform can integrate with various platforms and third party protocols and services to provide call features that include, for example, call forwarding, call handling, multiple greeting prompts, call screening rules, ring-out rules, international calling, caller ID rules, after hours, and announcement prompts.

Abstract: A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.

Abstract: Methods and systems for instant activation of virtual PBX services on a mobile device are disclosed. In one aspect, a user request for activating virtual PBX services is received on a mobile device. An available primary identification number for the virtual PBX services is retrieved from a telecommunication service provider (TSP). A user interface is presented on the mobile device including a first interface portion presenting the available primary identification number and a second interface portion configured to receive a user identifier. Upon receiving the user input specifying the user identifier and while the user interface is still presented on the mobile device, a user instruction for activating the virtual PBX services is received. Upon receiving the user instruction, the user identifier is sent to the TSP. Then, a confirmation is received from the TSP.

Abstract: Methods and systems for instant activation of virtual PBX services on a mobile device are disclosed. In one aspect, a user request for activating virtual PBX services is received on a mobile device. An available primary identification number for the virtual PBX services is retrieved from a telecommunication service provider (TSP). A user interface is presented on the mobile device including a first interface portion presenting the available primary identification number and a second interface portion configured to receive a user identifier. Upon receiving the user input specifying the user identifier and while the user interface is still presented on the mobile device, a user instruction for activating the virtual PBX services is received. Upon receiving the user instruction, the user identifier is sent to the TSP. Then, a confirmation is received from the TSP.

Abstract: Systems, methods and computer program products for enabling integration between various internet- or non-internet based communication services (e.g., as provided by different communications platforms and service providers) using a universal platform are described. In some implementations, a service manager is provided that can integrate call management capabilities with multiple communications platforms using the universal platform to enable seamless communication between the various platforms. For example, interactions between individual users on one or more platforms can be tracked in a single conversation history as a threaded interface. The universal platform can integrate with various platforms and third party protocols and services to provide call features that include, for example, call forwarding, call handling, multiple greeting prompts, call screening rules, ring-out rules, international calling, caller ID rules, after hours, and announcement prompts.

Abstract: Systems, methods and computer program products for enabling integration between various internet- or non-internet based communication services (e.g., as provided by different communications platforms and service providers) using a universal platform are described. In some implementations, a service manager is provided that can integrate call management capabilities with multiple communications platforms using the universal platform to enable seamless communication between the various platforms. For example, interactions between individual users on one or more platforms can be tracked in a single conversation history as a threaded interface. The universal platform can integrate with various platforms and third party protocols and services to provide call features that include, for example, call forwarding, call handling, multiple greeting prompts, call screening rules, ring-out rules, international calling, caller ID rules, after hours, and announcement prompts.

Abstract: Systems, methods and computer program products for utilizing location information in a virtual private branch exchange (vPBX) system are described. In some implementations, the vPBX system can use the location information to determine an availability status of a user of a mobile device (e.g., out of the office, in the office, at home, busy, and the like). The vPBX system can obtain the geographic coordinates of the mobile device and correlate these coordinates with known coordinates for locations associated with the user (e.g., the user's office, home, or other predefined locations). An inference of the user's availability can then be determined based on the correlation (e.g., whether the user is currently out of the user's office, at the user's home, or at another location). The user's availability can be made available to other users associated with the vPBX system, and can be used for call management (e.g., routing).

Abstract: A mobile device can be assigned to an extension configured as a Queue Agent (“QA”) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.