Patents by Inventor Prakasam Kannan

Prakasam Kannan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Issue response and prediction
    Patent number: 9684904
    Abstract: Systems and methods of presentation of a response related to a dispute element are herein disclosed. A request from a device associated with a first user is received. The request including a request to access a customer service page with information related to a transaction between the first user and a second user. Transaction characteristics of the transaction and user characteristics of the first user may be identified. A dispute element associated with the transaction is detected based on the transaction characteristics and the user characteristics of the first user. A response related to the detected dispute element is generated. Presentation of the response related to the detected dispute element is caused.
    Type: Grant
    Filed: November 23, 2014
    Date of Patent: June 20, 2017
    Assignee: eBay Inc.
    Inventors: Ping Wen, Albert Bustos, Baback Nemazie, Prakasam Kannan, Shahid Ali, Brenda Tooman
  • ISSUE RESPONSE AND PREDICTION
    Publication number: 20150371236
    Abstract: Systems and methods of presentation of a response related to a dispute element are herein disclosed. A request from a device associated with a first user is received. The request including a request to access a customer service page with information related to a transaction between the first user and a second user. Transaction characteristics of the transaction and user characteristics of the first user may be identified. A dispute element associated with the transaction is detected based on the transaction characteristics and the user characteristics of the first user. A response related to the detected dispute element is generated. Presentation of the response related to the detected dispute element is caused.
    Type: Application
    Filed: November 23, 2014
    Publication date: December 24, 2015
    Inventors: Ping Wen, Albert Bustos, Baback Nemazie, Prakasam Kannan, Shahid Ali, Brenda Tooman