Patents by Inventor Prakash Bhagwan Durgani
Prakash Bhagwan Durgani has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
-
Patent number: 10447854Abstract: A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner.Type: GrantFiled: February 21, 2017Date of Patent: October 15, 2019Inventors: Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, Lei Huang, Charles Qichi Lu, Rong Ma, Vadim Snitkovsky
-
Patent number: 10084912Abstract: A request is received from a user of a telephonic device to invoke an application on the telephonic device. A form is displayed to the user using the application. Information input into the form is received by the application along with an indication to submit the form information with a service request to a call handling system. A data communications session between the telephonic device and an application server of the call handling system is established using the application. The form information is provided to the application server. A telephone number of the telephonic device is identified from the form information using which a voice communications session is established with the telephonic device from an interactive voice response system of the call handling system. Voice information is exchanged with the user and text, image or video information is communicated to the user via the voice and data communications sessions respectively.Type: GrantFiled: July 10, 2015Date of Patent: September 25, 2018Inventors: Michael Jerry Saylor, Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, David James Rennyson, Prasanna Sajeewa Naleen Perera
-
Patent number: 10051131Abstract: Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.Type: GrantFiled: October 14, 2016Date of Patent: August 14, 2018Inventors: Michael Jerry Saylor, Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, David James Rennyson, Prasanna Sajeewa Naleen Perera
-
Publication number: 20170163804Abstract: A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner.Type: ApplicationFiled: February 21, 2017Publication date: June 8, 2017Inventors: Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, Lei Huang, Charles Qichi Lu, Rong Ma, Vadim Snitkovsky
-
Publication number: 20170118349Abstract: Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.Type: ApplicationFiled: October 14, 2016Publication date: April 27, 2017Inventors: Michael Jerry Saylor, Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, David James Rennyson, Prasanna Sajeewa Naleen Perera
-
Patent number: 9578170Abstract: A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner.Type: GrantFiled: August 3, 2015Date of Patent: February 21, 2017Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.Inventors: Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, Lei Huang, Charles Qichi Lu, Rong Ma, Vadim Snitkovsky
-
Patent number: 9479640Abstract: Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.Type: GrantFiled: February 3, 2014Date of Patent: October 25, 2016Assignee: Genesys Telecommunications Laboratories, Inc.Inventors: Michael Jerry Saylor, Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, David James Rennyson, Prasanna Sajeewa Naleen Perera
-
Publication number: 20150341495Abstract: A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner.Type: ApplicationFiled: August 3, 2015Publication date: November 26, 2015Inventors: Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, Lei Huang, Charles Qichi Lu, Rong Ma, Vadim Snitkovsky
-
Publication number: 20150319303Abstract: A request is received from a user of a telephonic device to invoke an application on the telephonic device. A form is displayed to the user using the application. Information input into the form is received by the application along with an indication to submit the form information with a service request to a call handling system. A data communications session between the telephonic device and an application server of the call handling system is established using the application. The form information is provided to the application server. A telephone number of the telephonic device is identified from the form information using which a voice communications session is established with the telephonic device from an interactive voice response system of the call handling system. Voice information is exchanged with the user and text, image or video information is communicated to the user via the voice and data communications sessions respectively.Type: ApplicationFiled: July 10, 2015Publication date: November 5, 2015Inventors: Michael Jerry Saylor, Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, David James Rennyson, Prasanna Sajeewa Naleen Perera
-
Patent number: 9100479Abstract: A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner.Type: GrantFiled: March 12, 2012Date of Patent: August 4, 2015Assignee: ANGEL.COM INCORPORATEDInventors: Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, Lei Huang, Charles Qichi Lu, Rong Ma, Vadim Snitkovsky
-
Patent number: 9083795Abstract: A request is received from a user of a telephonic device to invoke an application on the telephonic device. A form is displayed to the user using the application. Information input into the form is received by the application along with an indication to submit the form information with a service request to a call handling system. A data communications session between the telephonic device and an application server of the call handling system is established using the application. The form information is provided to the application server. A telephone number of the telephonic device is identified from the form information using which a voice communications session is established with the telephonic device from an interactive voice response system of the call handling system. Voice information is exchanged with the user and text, image or video information is communicated to the user via the voice and data communications sessions respectively.Type: GrantFiled: October 21, 2013Date of Patent: July 14, 2015Assignee: Angel.com IncorporatedInventors: Michael Jerry Saylor, Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, David James Rennyson, Prasanna Sajeewa Naleen Perera
-
Patent number: 8654934Abstract: Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.Type: GrantFiled: April 21, 2011Date of Patent: February 18, 2014Assignee: Angel.com IncorporatedInventors: Michael Jerry Saylor, Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, David James Rennyson, Prasanna Sajeewa Naleen Perera
-
Patent number: 8582727Abstract: A request is received from a user of a telephonic device to invoke an application on the telephonic device. A form is displayed to the user using the application. Information input into the form is received by the application along with an indication to submit the form information with a service request to a call handling system. A data communications session between the telephonic device and an application server of the call handling system is established using the application. The form information is provided to the application server. A telephone number of the telephonic device is identified from the form information using which a voice communications session is established with the telephonic device from an interactive voice response system of the call handling system. Voice information is exchanged with the user and text, image or video information is communicated to the user via the voice and data communications sessions respectively.Type: GrantFiled: April 21, 2011Date of Patent: November 12, 2013Assignee: Angel.comInventors: Michael Jerry Saylor, Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, David James Rennyson, Prasanna Sajeewa Naleen Perera
-
Publication number: 20120230483Abstract: A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set of parameters. Based on processing the received response, a determination is made whether the call recipient is a human or an answering machine. If the call recipient is determined to be a human, the call is handled in a first manner. If the call recipient is determined to be an answering machine, the call is handled in a second manner that is different from the first manner.Type: ApplicationFiled: March 12, 2012Publication date: September 13, 2012Applicant: ANGEL.COMInventors: Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, Lei Huang, Charles Qichi Lu, Rong Ma, Vadim Snitkovsky
-
Publication number: 20110293078Abstract: A request is received from a user of a telephonic device to invoke an application on the telephonic device. A form is displayed to the user using the application. Information input into the form is received by the application along with an indication to submit the form information with a service request to a call handling system. A data communications session between the telephonic device and an application server of the call handling system is established using the application. The form information is provided to the application server. A telephone number of the telephonic device is identified from the form information using which a voice communications session is established with the telephonic device from an interactive voice response system of the call handling system. Voice information is exchanged with the user and text, image or video information is communicated to the user via the voice and data communications sessions respectively.Type: ApplicationFiled: April 21, 2011Publication date: December 1, 2011Applicant: Angel.comInventors: Michael Jerry Saylor, Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, David James Rennyson, Prasanna Sajeewa Naleen Perera
-
Publication number: 20110286586Abstract: Multi-modal interaction with a telephonic device using a call handling system is enabled by receiving a call at an interactive voice response (IVR) system of the call handling system, the call being received from a telephonic device of a caller. A voice communications session between the IVR and the telephonic device is established in response to the call. Whether the telephonic device is capable of processing multi-modal communications is determined. Based on determining that the telephonic device is not capable of processing multi-modal communications, the IVR is enabled to access and audibly deliver voice page content to the caller via the voice communications session. Alternatively, based on determining that the telephonic device is capable of processing multi-modal communications, the call handling system is configured to exchange multi-modal communications with the telephonic device during the call.Type: ApplicationFiled: April 21, 2011Publication date: November 24, 2011Applicant: ANGEL.COMInventors: Michael Jerry Saylor, Ahmed Tewfik Bouzid, Prakash Bhagwan Durgani, David James Rennyson, Prasanna Sajeewa Naleen Perera