Patents by Inventor Prakash WALKOLI

Prakash WALKOLI has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for supporting effective campaign management in a cloud-based contact center platform
    Patent number: 12190346
    Abstract: A system for supporting effective campaign management in a cloud-based contact center platform. The system includes a campaign analytics engine. The campaign analytics engine includes retrieving campaign offerings of a running campaign; retrieving time-stamped text transcripts of interactions of agents of the running campaign; parsing the retrieved time-stamped text transcripts of interactions to yield parsed transcripts and related customer sentiment; comparing the yielded parsed transactions with the retrieved campaign offerings to generate analytical data. The generated analytical data includes at least one of: (i) agent campaign delivery effectiveness score; and (ii) probability of conversion. When an agent has an agent campaign delivery effectiveness score below a first threshold excluding the agent from the running campaign and sending the campaign delivery effectiveness score of the agent along with agent details and a preconfigured training list to be assigned to the agent by a QM application.
    Type: Grant
    Filed: June 28, 2023
    Date of Patent: January 7, 2025
    Assignee: NICE LTD.
    Inventors: Amit Ugane, Gourav Mandhane, Harshal Dhake, Prakash Walkoli, Prashant Kulkarni, Shrikant Lavhate
  • SYSTEM AND METHOD FOR SUPPORTING EFFECTIVE CAMPAIGN MANAGEMENT IN A CLOUD-BASED CONTACT CENTER PLATFORM
    Publication number: 20250005615
    Abstract: A system for supporting effective campaign management in a cloud-based contact center platform. The system includes a campaign analytics engine. The campaign analytics engine includes retrieving campaign offerings of a running campaign; retrieving time-stamped text transcripts of interactions of agents of the running campaign; parsing the retrieved time-stamped text transcripts of interactions to yield parsed transcripts and related customer sentiment; comparing the yielded parsed transactions with the retrieved campaign offerings to generate analytical data. The generated analytical data includes at least one of: (i) agent campaign delivery effectiveness score; and (ii) probability of conversion. When an agent has an agent campaign delivery effectiveness score below a first threshold excluding the agent from the running campaign and sending the campaign delivery effectiveness score of the agent along with agent details and a preconfigured training list to be assigned to the agent by a QM application.
    Type: Application
    Filed: June 28, 2023
    Publication date: January 2, 2025
    Inventors: Amit UGANE, Gourav Mandhane, Harshal DHAKE, Prakash WALKOLI, Prashant KULKARNI, Shrikant LAVHATE