Abstract: Example embodiments are directed to systems and methods for providing pickup point assistance. In example embodiments, a network system uses data received from one or more sensors to detect a location of a user that is requesting a transportation service. The network system also tracks, a driver along a route to the pickup point. Based on the tracking, an estimated time of arrival (ETA) of the driver at the pickup point is determined. Using the location of the user and the ETA of the driver, the network system performs analysis to determine whether an issue exists that affects the rider arriving at the pickup point on time to meet the driver. Based on the analysis, a notification to the user regarding the issue is automatically presented, whereby the notification is displayed on a device of the user.

Abstract: A coordination server receives a request from a client device of a rider for transportation from a first location. The coordination server identifies a frequent spot based on the first location. The frequent spot is associated with a particular location and represents a plurality of historic first locations within a threshold distance from the frequent spot. The coordination server identifies a closest road segment with respect to the frequent spot. The closest road segment is a road segment of a plurality of road segments of an electronic map representing a geographic area around the first location. The coordination server determines a pickup side of the closest road segment based on the first location and the closest road segment. The coordination server sends, to a client device of a driver, a route to the first location such that the driver arrives on the pickup side of the closest road segment.