Patents by Inventor Prasanna Kumar Arikala Gunulan

Prasanna Kumar Arikala Gunulan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for handling customer conversations at a contact center
    Patent number: 11889022
    Abstract: A contact center server receives an utterance from a customer device as part of a conversation. The contact center server identifies utterance parameters of the utterance, generates a first response to the utterance based on the utterance parameters, and outputs the utterance parameters and the first response to an agent device. The contact center server receives agent-identified-information corresponding to the utterance or agent-modified-information corresponding to the utterance parameters from the agent device. Subsequently, the contact center server generates a second response to the utterance based on the agent-identified-information or the agent-modified-information and outputs the second response to the agent device.
    Type: Grant
    Filed: December 22, 2021
    Date of Patent: January 30, 2024
    Assignee: Kore.ai, Inc.
    Inventors: Rajkumar Koneru, Prasanna Kumar Arikala Gunulan, Rajavardhan Nalluri
  • Systems and Methods for Handling Customer Conversations at a Contact Center
    Publication number: 20230199116
    Abstract: A contact center server receives an utterance from a customer device as part of a conversation. The contact center server identifies utterance parameters of the utterance, generates a first response to the utterance based on the utterance parameters, and outputs the utterance parameters and the first response to an agent device. The contact center server receives agent-identified-information corresponding to the utterance or agent-modified-information corresponding to the utterance parameters from the agent device. Subsequently, the contact center server generates a second response to the utterance based on the agent-identified-information or the agent-modified-information and outputs the second response to the agent device.
    Type: Application
    Filed: December 22, 2021
    Publication date: June 22, 2023
    Inventors: Rajkumar Koneru, Prasanna Kumar Arikala Gunulan, Rajavardhan Nalluri