Abstract: A computer system for obtaining feedback at a location of service includes one touch screen computer terminal devices located at the location of service across multiple entities. One computer software module is for authoring a survey, the survey comprising a plurality of survey question with at least one of the survey questions having an answer value configured to trigger a notification signal. Another computer software module presents the survey at the touch screen computer terminal(s) and for obtaining respondent answers to the survey questions and another computer software module monitors the respondent answers and if any of the respondent answers have the answer value configured to trigger the notification signal, the computer software module that monitors the respondent answers triggers the notification signal. Certain statistical data is shared between multiple entities.

Abstract: An application for a computer system for obtaining feedback at a location of service includes at least one touch screen computer terminal device located at the location of service and software. One computer software module is for authoring a survey, the survey comprising a plurality of survey question with at least one of the survey questions having an answer value configured to trigger a notification signal. Another computer software module presents the survey at the touch screen computer terminal(s) and for obtaining respondent answers to the survey questions and another computer software module monitors the respondent answers and if any of the respondent answers have the answer value configured to trigger the notification signal, the computer software module that monitors the respondent answers triggers the notification signal.