Patents by Inventor Prashant G. Hiremath

Prashant G. Hiremath has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • ENRICHMENT OF CONTACT RECORDS WITH TRANSFER DATA
    Publication number: 20250039116
    Abstract: A contact record enrichment system receives contact records generated by a contact center platform in association with individual contacts handled by a contact center. If multiple contacts are part of a contact chain associated with the same customer journey, such as a customer journey that involves one or more transfers between different contacts, the contact record enrichment system enriches corresponding contact records with transfer data about the entire customer journey. The transfer data added to an individual contact record for an individual contact in the customer journey causes the contact record to indicate information about the entire customer journey, in addition to information about the individual contact.
    Type: Application
    Filed: July 26, 2024
    Publication date: January 30, 2025
    Inventors: Darin A. Smith, Michael Scott Heihn, Christopher Carroll, Prashant G. Hiremath, Ramalakshmi Kiran Kandury