Abstract: Methods, systems, and media for determining viewability of a content item in a virtual environment having particles are provided. In some embodiments, the method comprises: selecting a first plurality of pixels of the content item; determining a first plurality of color values of the first plurality of pixels of the content item; selecting a second plurality of pixels of an image of a rendered screen of a virtual environment; determining a second plurality of color values of the second plurality of pixels of the image of the rendered screen of the virtual environment; comparing the first plurality of color values with the second plurality of color values; and determining whether the content item being presented within the virtual environment is being obstructed by a visual element based on the comparison.

Abstract: Methods, systems, and media for determining viewability of three-dimensional digital advertisements are provided.

Abstract: Methods, systems, and media for determining curved advertisement viewability in virtual environments are provided.

Abstract: Methods, systems, and media for providing automated review of incoming messages in a group messaging service are provided.

Abstract: Contact centers often provide a restricted amount of time for agents to perform post-call activities, including identifying and selecting a relevant completion code from a large set of codes. Providing automated systems and methods to identify the relevant code or codes can present a limited number of the codes (e.g., quick release codes) to the agent and/or automatically enter the completion code. When the quick release code is entered, the record of the call is then updated with the code and the communication is terminated as a single step.

Abstract: Contact centers often provide a restricted amount of time for agents to perform post-call activities, including identifying and selecting a relevant completion code from a large set of codes. Providing automated systems and methods to identify the relevant code or codes can present a limited number of the codes (e.g., quick release codes) to the agent and/or automatically enter the completion code. When the quick release code is entered, the record of the call is then updated with the code and the communication is terminated as a single step.

Abstract: A callback window for initiating an electronic communication session with a customer communication endpoint is received. A request from an agent communication endpoint is received to not handle any electronic communication sessions during a time period. For example, a contact center agent may want to take a lunch break. A determination is made that the callback window (or a portion of the callback window) is within the time period. In response to determining the callback window is within the time period, the system may take various steps, such as, automatically denying the request, automatically adjusting the time period, and sending various messages to the agent communication endpoint to identify ways to handle the communication session.