Patents by Inventor Prem Uppaluru
Prem Uppaluru has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 8824655Abstract: Communications within a communication management network are routed according to a dynamic scorecard routing method in which communication routing decision attributes of communication route destinations are monitored through data feeds from the communication route destinations at a communication router. Values of the communication routing decision attributes are processed to produce processed attribute values and these processed attribute values are stored in a scorecard routing database. Thereafter, upon receipt of an indication of an inbound communication, a call controller is instructed to route the inbound communication to one of the communication route destinations according to assessed scores of the communication route destinations compiled using the processed communication routing decision attribute values stored in the scorecard routing database.Type: GrantFiled: April 14, 2011Date of Patent: September 2, 2014Assignee: Transera Communications, Inc.Inventors: Ramesh Bobba, Mukesh Sundaram, Prem Uppaluru, Gaya Vukkadala, Arnab Mishra
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Patent number: 8699689Abstract: A mid-point call management node subject to monitoring through a workstation communicatively coupled thereto, provides call services (e.g., through extensible markup language (XML), and in particular call control extensible markup language (CCXML) and/or voice extensible markup language (VXML), instructions) for an inbound call received from an originating network at an originating point-of-presence (POP) associated with multiple, disparate call centers, the call services being provided in response to call management application instructions issued according to enterprise-specific strategies for optimizing call handling between the originating POP and domestic and/or international ones of the disparate call centers communicatively coupled thereto. Call center information (e.g., call load information) received at the management node from the multiple call centers may be used in connection with providing the call services.Type: GrantFiled: June 4, 2010Date of Patent: April 15, 2014Assignee: Transera Communications, Inc.Inventors: Mukesh Sundaram, Prem Uppaluru
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Publication number: 20110255553Abstract: Communications within a communication management network are routed according to a dynamic scorecard routing method in which communication routing decision attributes of communication route destinations are monitored through data feeds from the communication route destinations at a communication router. Values of the communication routing decision attributes are processed to produce processed attribute values and these processed attribute values are stored in a scorecard routing database. Thereafter, upon receipt of an indication of an inbound communication, a call controller is instructed to route the inbound communication to one of the communication route destinations according to assessed scores of the communication route destinations compiled using the processed communication routing decision attribute values stored in the scorecard routing database.Type: ApplicationFiled: April 14, 2011Publication date: October 20, 2011Inventors: Ramesh Bobba, Mukesh Sundaram, Prem Uppaluru, Gaya Vukkadala, Arnab Mishra
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Publication number: 20100246801Abstract: A mid-point call management node subject to monitoring through a workstation communicatively coupled thereto, provides call services (e.g., through extensible markup language (XML), and in particular call control extensible markup language (CCXML) and/or voice extensible markup language (VXML), instructions) for an inbound call received from an originating network at an originating point-of-presence (POP) associated with multiple, disparate call centers, the call services being provided in response to call management application instructions issued according to enterprise-specific strategies for optimizing call handling between the originating POP and domestic and/or international ones of the disparate call centers communicatively coupled thereto. Call center information (e.g., call load information) received at the management node from the multiple call centers may be used in connection with providing the call services.Type: ApplicationFiled: June 4, 2010Publication date: September 30, 2010Inventors: Mukesh Sundaram, Prem Uppaluru
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Patent number: 7738646Abstract: A mid-point call management node subject to monitoring through a workstation communicatively coupled thereto, provides call services (e.g., through extensible markup language (XML), and in particular call control extensible markup language (CCXML) and/or voice extensible markup language (VXML), instructions) for an inbound call received from an originating network at an originating point-of-presence (POP) associated with multiple, disparate call centers, the call services being provided in response to call management application instructions issued according to enterprise-specific strategies for optimizing call handling between the originating POP and domestic and/or international ones of the disparate call centers communicatively coupled thereto. Call center information (e.g., call load information) received at the management node from the multiple call centers may be used in connection with providing the call services.Type: GrantFiled: November 22, 2005Date of Patent: June 15, 2010Assignee: Transera Communications, Inc.Inventors: Mukesh Sundaram, Prem Uppaluru
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Publication number: 20060109976Abstract: A mid-point call management node subject to monitoring through a workstation communicatively coupled thereto, provides call services (e.g., through extensible markup language (XML), and in particular call control extensible markup language (CCXML) and/or voice extensible markup language (VXML), instructions) for an inbound call received from an originating network at an originating point-of-presence (POP) associated with multiple, disparate call centers, the call services being provided in response to call management application instructions issued according to enterprise-specific strategies for optimizing call handling between the originating POP and domestic and/or international ones of the disparate call centers communicatively coupled thereto. Call center information (e.g., call load information) received at the management node from the multiple call centers may be used in connection with providing the call services.Type: ApplicationFiled: November 22, 2005Publication date: May 25, 2006Inventors: Mukesh Sundaram, Prem Uppaluru
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Patent number: 6445784Abstract: A point-of-presence (POP) call center system capable of answering, servicing, queuing and routing of calls at local points of presence to reduce communications costs and enhance operational efficiency for toll-free inbound call centers. The POP call center system includes a set of point-of-presence call center gateways distributed at points of presence close to the point of call origination.Type: GrantFiled: February 27, 2001Date of Patent: September 3, 2002Assignee: Telera, Inc.Inventors: Prem Uppaluru, Mukesh Sundaram
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Publication number: 20020106071Abstract: A point-of-presence (POP) call center system capable of answering, servicing, queuing and routing of calls at local points of presence to reduce communications costs and enhance operational efficiency for inbound call centers. The POP call center system includes a set of point-of-presence call center gateways distributed at points of presence close to the point of call origination that are connected by a virtual private network to premises call center gateways at business locations where the call centers reside.Type: ApplicationFiled: January 24, 2002Publication date: August 8, 2002Inventors: Prem Uppaluru, Mukesh Sundaram
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Publication number: 20020090076Abstract: A point-of-presence (POP) call center system capable of answering, servicing, queuing and routing of calls at local points of presence to reduce communications costs and enhance operational efficiency for toll-free inbound call centers. The POP call center system of the includes a set of point-of-presence call center gateways distributed at points of presence close to the point of call origination that are connected by a virtual private network to premises call center gateways at business locations where the call centers reside.Type: ApplicationFiled: January 15, 2002Publication date: July 11, 2002Inventors: Prem Uppaluru, Mukesh Sundaram
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Publication number: 20020052199Abstract: A call center system that transmits call availability from a call center to a remote user of a wireless network via a virtual private network to reduce communication costs and to improve operational efficiency. The call center system includes a set of point-of-presence call center gateways distributed at points of presence that are close to the point of the remote user. The point-of-presence call center gateways are connected by the virtual private network to call center gateways at business locations where call centers reside.Type: ApplicationFiled: October 30, 2001Publication date: May 2, 2002Inventors: Mukesh Sundaram, Prem Uppaluru
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Patent number: 6381329Abstract: A point-of-presence (POP) call center system capable of answering, servicing, queuing and routing of calls at local points of presence to reduce communications costs and enhance operational efficiency for toll-free inbound call centers. The POP call center system includes a set of point-of-presence call center gateways distributed at points of presence close to the point of call origination that are connected by a virtual private network to premises call center gateways at business locations where the call centers reside.Type: GrantFiled: November 3, 1999Date of Patent: April 30, 2002Assignee: TeleraInventors: Prem Uppaluru, Mukesh Sundaram
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Patent number: 6324276Abstract: A point-of-presence (POP) call center system capable of answering, servicing, queuing and routing of calls at local points of presence to reduce communications costs and enhance operational efficiency for toll-free inbound call centers. The POP call center system includes a set of point-of-presence call center gateways distributed at points of presence close to the point of call origination that are connected by a virtual private network to premises call center gateways at business locations where the call centers reside.Type: GrantFiled: November 3, 1999Date of Patent: November 27, 2001Assignee: Telera, Inc.Inventors: Prem Uppaluru, Mukesh Sundaram
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Publication number: 20010007589Abstract: A point-of-presence (POP) call center system capable of answering, servicing, queuing and routing of calls at local points of presence to reduce communications costs and enhance operational efficiency for toll-free inbound call centers. The POP call center system includes a set of point-of-presence call center gateways distributed at points of presence close to the point of call origination.Type: ApplicationFiled: February 27, 2001Publication date: July 12, 2001Applicant: Callnet CommunicationsInventors: Prem Uppaluru, Mukesh Sundaram
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Patent number: 6011844Abstract: A point-of-presence (POP) call center system capable of answering, servicing, queuing and routing of calls at local points of presence to reduce communications costs and enhance operational efficiency for toll-free inbound call centers. The POP call center system includes a set of point-of-presence call center gateways distributed at points of presence close to the point of call origination that are connected by a virtual private network to premises call center gateways at business locations where the call centers reside.Type: GrantFiled: February 12, 1999Date of Patent: January 4, 2000Assignee: Callnet CommunicationsInventors: Prem Uppaluru, Mukesh Sundaram