Abstract: The present disclosure relates to computer-implemented methods, software, and systems for obtaining incoming alerts associated with tickets generated for health status issues identified by applications for central components of a cloud platform environment. The obtained incoming alerts are aggregated to determine a root cause ticket. A set of incoming alerts is associated with a first central component running at a first data center from one or more data centers of the cloud platform environment. The set of incoming alerts are generated based on a set of tickets logged at a first ticketing system of the first data center by one or more applications running on the first data center. A root cause ticket is generated to combine the set of tickets corresponding to the set of incoming alerts, and the root cause ticket identifies the first central component as associated with a first health status issue.

Abstract: Techniques for obtaining a support package status associated with a software component executing on a computing system include receiving a transport request that comprises metadata associated with a software component, and a support package start point that defines an updated support package status of the software component for receiving an updated support package for the software component; in response to receiving the transport request, creating a correction transport that comprises the support package start point and metadata associated with the updated support package; distributing the correction transport to a computing system; in response to distributing the correction transport, identifying a current support package status of the software component; comparing the current support package status of the software component with the updated support package status of the support package start point; and based on the comparison, updating the support package status of the software component.