Patents by Inventor Prince Singh

Prince Singh has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20150086002
    Abstract: A method and system for managing a plurality of outbound interactions is provided. The system comprises an interaction management platform and a parallel predictive dialer. The parallel predictive dialer comprises multiple predictive dialers. The interaction management platform classifies multiple contacts into contact groups based on contact classification criteria and classifies multiple agents into agent groups based on agent classification criteria. Further, the interaction management platform, maps each the contacts in the contact groups to one or more the agent groups. The parallel predictive dialer assigns the predictive dialers to the agent groups and the predictive dialers place the outbound interactions to the contacts in the contact groups. The interaction management platform then determines available contacts from the contact groups and concurrently processes the answered interactions.
    Type: Application
    Filed: September 25, 2013
    Publication date: March 26, 2015
    Applicant: DRISHTI-SOFT SOLUTIONS PVT, LTD.
    Inventors: Nayan JAIN, Prince Singh