Abstract: A system for performing document extraction is configured to: (a) receive a first document; (b) extract the first document into document elements, the document elements including pages, lines, paragraphs, or any combination thereof; (c) determine a first set of fields of interest for the first document, wherein the first set of fields of interest are determined via a type of the first document or via a first set of queries for probing the first document; (d) determine, from a plurality of closed domain question answering (CDQA) models, a first set of CDQA models that provides answers to each field of interest included in the first set of fields of interest; and (e) provide answers to the first set of fields of interest to the client device.

Abstract: A system for performing document extraction is configured to: (a) receive a first document; (b) extract the first document into document elements, the document elements including pages, lines, paragraphs, or any combination thereof; (c) determine a first set of fields of interest for the first document, wherein the first set of fields of interest are determined via a type of the first document or via a first set of queries for probing the first document; (d) determine, from a plurality of closed domain question answering (CDQA) models, a first set of CDQA models that provides answers to each field of interest included in the first set of fields of interest; and (e) provide answers to the first set of fields of interest to the client device.

Abstract: A system for helping resolve support tickets is configured to: (a) receive a problem query, the problem query including searchable text; (b) determine, from a ticket corpus, one or more issues similar to the problem query; (c) provide a subset of the one or more issues to a service device; (d) receive an issue selection from the service device; (e) determine one or more resolutions associated with the issue selection; (f) provide a subset of the one or more resolutions to the service device, the subset determined based on one or more features of each of the one or more resolutions, the one or more features including last activity length in user notes of the one or more resolutions; and (g) receive a resolution selection from the service device.

Abstract: A method is disclosed of enabling a player to use a social-media enhanced kiosk system to obtain an enhanced gaming experience using player preference services. The method includes: enabling a player to access the social-media enhanced kiosk system; enabling a social account of the player on a social network to be accessed, wherein social data is retrieved from the social account of the player on the social network and transferred to a database within the social-media enhanced kiosk system; formatting and storing the social data; processing the social data; enabling the processed social data in the social-media enhanced kiosk system to be searched.