Patents by Inventor Priya Athreyee

Priya Athreyee has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10380519
    Abstract: A device may identify a ticket associated with an issue, a user associated with resolving the issue, and a particular business process including a particular business process step associated with the issue. The device may present information regarding a particular business process workflow, corresponding to the particular business process, associated with a business process steps. The device may identify the particular business process step from the business process steps, and may identify a particular technical solution corresponding to the particular business process step. The device may present information regarding a particular technical solution workflow, corresponding to the particular technical solution, associated with technical solution steps. The device may identify a particular technical solution step, from the technical solution steps, associated with resolving the issue.
    Type: Grant
    Filed: March 26, 2015
    Date of Patent: August 13, 2019
    Assignee: Accenture Global Services Limited
    Inventors: Arpan Shukla, Bhaskar Ghosh, Rajendra T. Prasad, Vijayaraghavan Koushik, Siddharth Mehta, Priya Athreyee, Sandeep Rathod
  • Publication number: 20180018617
    Abstract: A device may receive group information, associated with performing application maintenance, that includes information corresponding to one or more resources, associated with performing the application maintenance, and information associated with one or more shifts of the one or more resources. The device may receive ticket information, associated with performing the application maintenance, that includes priority information associated with one or more ticket types associated with performing the application maintenance. The device may simulate, based on the group information and the ticket information, performing the application maintenance to determine a simulation result. The simulation result may include information associated with one or more predicted performance metrics associated with performing the application maintenance. The device may provide the information associated with the one or more predicted performance metrics.
    Type: Application
    Filed: July 14, 2017
    Publication date: January 18, 2018
    Inventors: Avikar BANIK, Jenice JAMES MUKKADA, Koustuv JANA, Divya SAMPATHKUMAR, Rajendra T. PRASAD, Priya ATHREYEE
  • Publication number: 20160378859
    Abstract: A computer-implemented method and a system parse and aggregate unstructured data objects. The method includes obtaining the unstructured data objects from description fields of records in a database comprising client tickets that are created for application maintenance, transforming the obtained unstructured data objects to create transformed data objects, identifying a number of criteria attributes of the client tickets, where the number of criteria attributes are determined according to at least part of the transformed data objects, word importance, word sentiment, a user input, or client ticket priorities, or any combinations, and generating a plurality of ticket reports by aggregating the client tickets according to ranking orders of numbers of tickets for the client tickets and the identified criteria attributes.
    Type: Application
    Filed: June 27, 2016
    Publication date: December 29, 2016
    Inventors: Avikar Banik, Koustuv Jana, Jenice J. Mukkada, Reshma Abhijit Gurjar, Priya Athreyee, Rajendra Prasad, Divya Sampathkumar
  • Publication number: 20160283889
    Abstract: A device may identify a ticket associated with an issue, a user associated with resolving the issue, and a particular business process including a particular business process step associated with the issue. The device may present information regarding a particular business process workflow, corresponding to the particular business process, associated with a business process steps. The device may identify the particular business process step from the business process steps, and may identify a particular technical solution corresponding to the particular business process step. The device may present information regarding a particular technical solution workflow, corresponding to the particular technical solution, associated with technical solution steps. The device may identify a particular technical solution step, from the technical solution steps, associated with resolving the issue.
    Type: Application
    Filed: March 26, 2015
    Publication date: September 29, 2016
    Inventors: Arpan Shukla, Bhaskar Ghosh, Rajendra T. Prasad, Vijayaraghavan Koushik, Siddharth Mehta, Priya Athreyee, Sandeep Rathod
  • Patent number: 9262731
    Abstract: A device may receive ticket information associated with one or more service tickets. The ticket information may include a ticket category and ticket data associated with the one or more service tickets. The ticket data may be associated with the ticket category. The ticket data may describe information related to resolving the one or more service tickets. The device may identify, based on the ticket category or the ticket data, an association between the ticket category and an analysis category. The analysis category may be used to analyze the ticket information. The device may generate categorized ticket information based on the analysis category and the ticket information. The categorized ticket information may include the ticket data, and the ticket data may be associated with the analysis category. The device may provide the categorized ticket information.
    Type: Grant
    Filed: March 13, 2015
    Date of Patent: February 16, 2016
    Assignee: Accenture Global Services Limited
    Inventors: Vijayaraghavan Koushik, Rajendra T. Prasad, Chetan Belgur, Koustuv Jana, Priya Athreyee, Bhaskar Ghosh