Patents by Inventor Priya Radhakrishnan

Priya Radhakrishnan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System for uniform structured summarization of customer chats
    Patent number: 11971912
    Abstract: At least some embodiments are directed to a system to compute uniform structured summarization of customer chats. In at least some embodiments, the system may operate a processor and receive a corpus of chats between customers and customer service representatives of an enterprise. Grouping the corpus of chats into subgroup task types and then extracting chat keywords and chat related words for each subgroup task type. Generating an expandable template data structure for each subgroup task type. Processing at least one chat to extract chat utterances and chat snippets ranking the chat utterances and chat snippets. Populating the expandable template data structure based on rankings to generate a chat summary data structure.
    Type: Grant
    Filed: April 18, 2023
    Date of Patent: April 30, 2024
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Priya Radhakrishnan, Shourya Roy
  • SYSTEM FOR UNIFORM STRUCTURED SUMMARIZATION OF CUSTOMER CHATS
    Publication number: 20230252058
    Abstract: At least some embodiments are directed to a system to compute uniform structured summarization of customer chats. In at least some embodiments, the system may operate a processor and receive a corpus of chats between customers and customer service representatives of an enterprise. Grouping the corpus of chats into subgroup task types and then extracting chat keywords and chat related words for each subgroup task type. Generating an expandable template data structure for each subgroup task type. Processing at least one chat to extract chat utterances and chat snippets ranking the chat utterances and chat snippets. Populating the expandable template data structure based on rankings to generate a chat summary data structure.
    Type: Application
    Filed: April 18, 2023
    Publication date: August 10, 2023
    Inventors: Priya Radhakrishnan, Shourya Roy
  • System for uniform structured summarization of customer chats
    Patent number: 11657076
    Abstract: At least some embodiments are directed to a system to compute uniform structured summarization of customer chats. In at least some embodiments, the system may operate a processor and receive a corpus of chats between customers and customer service representatives of an enterprise. Grouping the corpus of chats into subgroup task types and then extracting chat keywords and chat related words for each subgroup task type. Generating an expandable template data structures for each subgroup task type. Processing at least one chat to extract chat utterances and chat snippets ranking the chat utterances and chat snippets. Populating the expandable template data structure based on rankings to generate a chat summary data structure.
    Type: Grant
    Filed: March 18, 2021
    Date of Patent: May 23, 2023
    Assignee: American Express Travel Related Services Company, INC.
    Inventors: Priya Radhakrishnan, Shourya Roy
  • SYSTEM FOR UNIFORM STRUCTURED SUMMARIZATION OF CUSTOMER CHATS
    Publication number: 20210311973
    Abstract: At least some embodiments are directed to a system to compute uniform structured summarization of customer chats. In at least some embodiments, the system may operate a processor and receive a corpus of chats between customers and customer service representatives of an enterprise. Grouping the corpus of chats into subgroup task types and then extracting chat keywords and chat related words for each subgroup task type. Generating an expandable template data structures for each subgroup task type. Processing at least one chat to extract chat utterances and chat snippets ranking the chat utterances and chat snippets. Populating the expandable template data structure based on rankings to generate a chat summary data structure.
    Type: Application
    Filed: March 18, 2021
    Publication date: October 7, 2021
    Inventors: Priya Radhakrishnan, Shourya Roy