Abstract: A system and method are disclosed for validating an appeasement request. The method includes determining an appeasement request pattern for a customer, determining an appeasement application pattern for a customer service representatives assigned to the customer, mining data associated with the appeasement request, mining other data associated with the customer or the customer service representatives, and validating an appeasement request based on the mined data and the mined other data. The method further includes determining that an association between the customer service representatives and a group of customers indicates one or more fraudulent appeasement requests, where the appeasement application pattern is based on a history of appeasements offered to one or more customers and where validating the appeasement request further comprises limiting an appeasement offer associated with the appeasement request.