Patents by Inventor Priyanka Sutar

Priyanka Sutar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for calculating agent skill satisfaction index and utilization thereof
    Patent number: 11743385
    Abstract: A computerized-method for calculating an agent skill-satisfaction-index and utilization thereof, is provided herein. The computerized-method includes operating an Agent-Skill-Satisfaction-Index (ASSI)-scoring module.
    Type: Grant
    Filed: December 15, 2022
    Date of Patent: August 29, 2023
    Assignee: NICE LTD.
    Inventors: Abhijit Wasulkar, Jason Williams, Mukesh Kumar Agarwal, Priyanka Sutar
  • SYSTEM AND METHOD FOR CALCULATING AGENT SKILL SATISFACTION INDEX AND UTILIZATION THEREOF
    Publication number: 20230269330
    Abstract: A computerized-method for calculating an agent skill-satisfaction-index and utilization thereof, is provided herein. The computerized-method includes operating an Agent-Skill-Satisfaction-Index (ASSI)-scoring module.
    Type: Application
    Filed: December 15, 2022
    Publication date: August 24, 2023
    Inventors: Abhijit Wasulkar, Jason Williams, Mukesh Kumar Agarwal, Priyanka Sutar
  • System and method for calculating agent skill satisfaction index and utilization thereof
    Patent number: 11616880
    Abstract: A computerized-method for calculating an agent skill-satisfaction-index and utilization thereof, is provided herein. The computerized-method includes operating an Agent-Skill-Satisfaction-Index (ASSI)-scoring module.
    Type: Grant
    Filed: February 24, 2022
    Date of Patent: March 28, 2023
    Assignee: NICE LTD
    Inventors: Abhijit Wasulkar, Jason Williams, Mukesh Agarwal, Priyanka Sutar