Abstract: An operations management method 1000 is disclosed herein and in one embodiment, the method 1000 includes at Stage 1 determining at least one competitive gap of the business and identifying at least one business objective to address the at least one competitive gap. At Stage 2, the method 1000 includes identifying at least one functional group for meeting the at least one business objective and generating an activity diagram to define work process of the business based on the at least one functional group. At Stage 3, the method 1000 includes identifying at least one improvement area based on the generated activity diagram and calculating current productivity of activities being performed at the at least one improvement area. At Stage 4, the method 1000 includes identifying an initiative to improve the at least one improvement area and which is expected to achieve a better productivity.

Abstract: A service-oriented architecture environment system which enables a service to be designed and implemented independently, regardless of the supported protocol and signature requirements of dependent or target services is disclosed. Data type transformation is supported through a context mapping mechanism. The system is configurable during deployment or just before actual invocation of the dependent service(s). The configuration capability is enabled through an XML-based descriptor, and services are invoked based on a given context dynamically during runtime.

Abstract: A system and a method for specifying and configuring, together with categorising and classifying, heterogeneous types of multiple data sources is disclosed. The system and method also retrieve search results in accordance with search requests and conditions from at least one of the multiple data sources, for example a relational database management system (RDBMS), a light-weight directory access protocol (LDAP), an extensible mark-up language database (XMLDB), extensible mark-up language (XML) files, hypertext mark-up language (HTML) files, or TEXT files, through an application programming interface (API), or a web service interface such as a simple object access protocol (SOAP).