Patents by Inventor Puneet Dhaliwal

Puneet Dhaliwal has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10705928
    Abstract: Systems, methods, and apparatuses for implementing tenant-to-tenant failover in a multi-tenant could computing environment. An exemplary system having at least a processor and a memory therein includes means for identifying a first one of a plurality of tenants in a multi-tenant cloud computing system as a primary tenant for providing a function, identifying a second one of the plurality of tenants in the multi-tenant cloud computing system as a secondary tenant for providing the function should the primary tenant become unavailable, providing the function in the multi-tenant cloud computing system via the primary tenant when the primary tenant is available, and switching to providing the function in the multi-tenant cloud computing environment via the secondary tenant when the primary tenant is unavailable and the secondary tenant is available.
    Type: Grant
    Filed: August 28, 2018
    Date of Patent: July 7, 2020
    Assignee: salesforce.com, inc.
    Inventors: William Charles Mortimore, Jr., Matthew Wong, Matthew Bahrenburg, Puneet Dhaliwal, Anupam Jain, Steven S. Lawrance
  • Publication number: 20200134529
    Abstract: Systems and methods are provided for intelligent priming of mobile devices for the representatives of an organization who make service calls or client visits. With intelligent priming, in some embodiments, the systems and methods analyze each potential service appointment or customer/client visit separately, identify a potential set of information most relevant for the appointment or visit, and download the same to the representatives' mobile device. This reduces the time required and amount of information for priming. In some embodiments, the intelligent priming systems and methods can also notify representatives of when they should prime or download, generate recommendations for the information to be primed or downloaded, and provide an indicator to the representative regarding the status of priming or download.
    Type: Application
    Filed: October 30, 2018
    Publication date: April 30, 2020
    Inventors: Puneet DHALIWAL, Victor OLIVEROS, Sheila Bernadette CHRISTIAN, Nathan BECK, Audrey WU
  • Publication number: 20200099685
    Abstract: Systems, methods, and apparatuses for implementing authentication of a user login to an external website from a community in a cloud based computing environment. An exemplary system having at least a processor and a memory therein includes means for identifying a first domain where a user is to be allowed to login to an external web page hosted thereon, and means for connecting the external web page with a community of a cloud computing environment hosted on a second domain different than the identified first domain, the connecting means handling how the connected community authenticates the user when the user logs into the external web page and providing one of a plurality of login experiences for the user based on conditions determined at run time.
    Type: Application
    Filed: September 24, 2018
    Publication date: March 26, 2020
    Inventors: Albert Wijaya, Benjamin Chu, William Charles Mortimore, JR., Ian Glazer, Matthew Bahrenburg, Prashanth Mahalingam Ganesan, Puneet Dhaliwal
  • Publication number: 20200073770
    Abstract: Systems, methods, and apparatuses for implementing tenant-to-tenant failover in a multi-tenant could computing environment. An exemplary system having at least a processor and a memory therein includes means for identifying a first one of a plurality of tenants in a multi-tenant cloud computing system as a primary tenant for providing a function, identifying a second one of the plurality of tenants in the multi-tenant cloud computing system as a secondary tenant for providing the function should the primary tenant become unavailable, providing the function in the multi-tenant cloud computing system via the primary tenant when the primary tenant is available, and switching to providing the function in the multi-tenant cloud computing environment via the secondary tenant when the primary tenant is unavailable and the secondary tenant is available.
    Type: Application
    Filed: August 28, 2018
    Publication date: March 5, 2020
    Inventors: William Charles Mortimore, JR., Matthew Wong, Matthew Bahrenburg, Puneet Dhaliwal, Anupam Jain, Steven S. Lawrance