Abstract: Examples in this application disclose information sharing methods, media, and systems. One example computer-implemented method includes receiving, by a trusted execution environment (TEE), a first sharing request from a first institution and a second sharing request from a second institution, where the first sharing request comprises a user identity of a first user and first anti-money laundering (AML) risk information and the second sharing request comprises a user identity of a second user and second AML risk information, comparing the user identity of the first user with the user identity of the second user, in response to that the user identity of the first user is the same as the user identity of the second user, combining the first AML risk information and the second AML risk information, and sending the combined first AML risk information and second AML risk information to the first institution and the second institution.

Abstract: Implementations of the present disclosure include receiving an image representing a screenshot associated with the incident occurring within the software system, processing the image to generate a vector, the vector including features representative of the image, at least one feature representing one of more keywords of the image, comparing the vector to a set of known vectors to provide a result, each known vector being associated with at least one solution for resolving a known incident, identifying a solution of a plurality of solutions based on the result, and transmitting data representation of the solution to a customer, the customer having transmitted the image.

Abstract: Implementations of the present disclosure include receiving an image representing a screenshot associated with the incident occurring within the software system, processing the image to generate a vector, the vector including features representative of the image, at least one feature representing one of more keywords of the image, comparing the vector to a set of known vectors to provide a result, each known vector being associated with at least one solution for resolving a known incident, identifying a solution of a plurality of solutions based on the result, and transmitting data representation of the solution to a customer, the customer having transmitted the image.