Patents by Inventor Qi Nan Qi

Qi Nan Qi has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for self-learning and building web contents via a rich call center service
    Patent number: 8447028
    Abstract: Systems and methods provide for providing a plurality of information to a caller associated with a call to a service provider. The method includes: receiving, from the caller, the voice call to the service provider; determining that the voice call cannot be answered; responsive to the determination that the voice call cannot be answered, retrieving a first information from a web service associated with the service provider; and transmitting the first information to the caller.
    Type: Grant
    Filed: December 22, 2010
    Date of Patent: May 21, 2013
    Assignee: Telefonaktiebolaget L M Ericsson (publ)
    Inventors: Zhongwen Zhu, Qi Nan Qi
  • SYSTEMS AND METHODS FOR SELF-LEARNING AND BUILDING WEB CONTENTS VIA A RICH CALL CENTER SERVICE
    Publication number: 20120164991
    Abstract: Systems and methods provide for providing a plurality of information to a caller associated with a call to a service provider. The method includes: receiving, from the caller, the voice call to the service provider; determining that the voice call cannot be answered; responsive to the determination that the voice call cannot be answered, retrieving a first information from a web service associated with the service provider; and transmitting the first information to the caller.
    Type: Application
    Filed: December 22, 2010
    Publication date: June 28, 2012
    Applicant: TELEFONAKTIEBOLAGET L M ERICSSON (PUBL)
    Inventors: Zhongwen Zhu, Qi Nan Qi