Abstract: A method of processing an external service request in a storage area network (SAN) is used for responding a service request in the SAN with multiple controllers, and the method includes the following steps. A first controller of the SAN receives a request packet of an external network. When the first controller determines that the request packet must be transmitted to a second controller actually providing service in an internal network, the request packet is transmitted to the second controller. The second controller receives the request packet, and parses a source address contained therein for recording. The second controller executes an operation instruction corresponding to the request packet, and then generates an acknowledge packet. The second controller takes the source address as a destination address of the acknowledge packet and directly transmits the acknowledge packet to an original request initiator.

Abstract: A system and a method for rapidly diagnosing bugs of system software are apply for rapidly localizing a system program fault that causes a system error and then feeding back to a subscriber. First, according to the subscriber's requirement, a program of system fault analysis standard is preset and written into the system. Next, a plurality of fault insertion points is added into a program module of the system according to the subscriber's requirement for the precision of the fault analysis result. Then, fault management information is generated at the fault insertion points during the running process of the system program, and the management information is monitored for collecting relevant system fault data. After that, the collected system fault data is analyzed in real time through the program of system fault analysis standard, so as to obtain the minimum fault set for causing the system error.