Patents by Inventor Qingzi Vera Liao

Qingzi Vera Liao has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Assessing complexity of dialogs to streamline handling of service requests
    Patent number: 11966706
    Abstract: A dialogue complexity assessment method, system, and computer program product including calculating a complexity utilizing domain-dependent terms and domain-independent terms of a dialogue, where the dialogue includes dialogue data from contact centers of service providers.
    Type: Grant
    Filed: August 4, 2022
    Date of Patent: April 23, 2024
    Assignee: DoorDash, Inc.
    Inventors: Biplav Srivastava, Qingzi Vera Liao, Pavan Kapanipathi Bangalore
  • ASSESSING COMPLEXITY OF DIALOGS TO STREAMLINE HANDLING OF SERVICE REQUESTS
    Publication number: 20220382997
    Abstract: A dialogue complexity assessment method, system, and computer program product including calculating a complexity utilizing domain-dependent terms and domain-independent terms of a dialogue, where the dialogue includes dialogue data from contact centers of service providers.
    Type: Application
    Filed: August 4, 2022
    Publication date: December 1, 2022
    Applicant: DoorDash, Inc.
    Inventors: Biplav Srivastava, Qingzi Vera Liao, Pavan Kapanipathi Bangalore
  • Assessing complexity of dialogs to streamline handling of service requests
    Patent number: 11443121
    Abstract: A dialogue complexity assessment method, system, and computer program product including calculating a complexity utilizing domain-dependent terms and domain-independent terms of a dialogue, where the dialogue includes dialogue data from contact centers of service providers.
    Type: Grant
    Filed: October 22, 2019
    Date of Patent: September 13, 2022
    Assignee: DoorDash, Inc.
    Inventors: Biplav Srivastava, Qingzi Vera Liao, Pavan Kapanipathi Bangalore
  • Assessing complexity of dialogs to streamline handling of service requests
    Patent number: 10565316
    Abstract: A dialogue complexity assessment method, system, and computer program product for introducing the notion of dialogue complexity to understand and compare dialogues in a repository, calculating the dialogue complexity, use the dialogue complexity to understand customer interactions in a variety of domains using public and proprietary data, and demonstrate the dialogue complexity usage to improve a service management operation.
    Type: Grant
    Filed: July 30, 2018
    Date of Patent: February 18, 2020
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Biplav Srivastava, Qingzi Vera Liao, Pavan Kapanipathi Bangalore
  • ASSESSING COMPLEXITY OF DIALOGS TO STREAMLINE HANDLING OF SERVICE REQUESTS
    Publication number: 20200050666
    Abstract: A dialogue complexity assessment method, system, and computer program product including calculating a complexity utilizing domain-dependent terms and domain-independent terms of a dialogue, where the dialogue includes dialogue data from contact centers of service providers.
    Type: Application
    Filed: October 22, 2019
    Publication date: February 13, 2020
    Inventors: Biplav Srivastava, Qingzi Vera Liao, Pavan Kapanipathi Bangalore
  • ASSESSING COMPLEXITY OF DIALOGS TO STREAMLINE HANDLING OF SERVICE REQUESTS
    Publication number: 20180365213
    Abstract: A dialogue complexity assessment method, system, and computer program product for introducing the notion of dialogue complexity to understand and compare dialogues in a repository, calculating the dialogue complexity, use the dialogue complexity to understand customer interactions in a variety of domains using public and proprietary data, and demonstrate the dialogue complexity usage to improve a service management operation.
    Type: Application
    Filed: July 30, 2018
    Publication date: December 20, 2018
    Inventors: Biplav Srivastava, Qingzi Vera Liao, Pavan Kapanipathi Bangalore
  • ASSESSING COMPLEXITY OF DIALOGS TO STREAMLINE HANDLING OF SERVICE REQUESTS
    Publication number: 20180314685
    Abstract: A dialogue complexity assessment method, system, and computer program product for introducing the notion of dialogue complexity to understand and compare dialogues in a repository, calculating the dialogue complexity, use the dialogue complexity to understand customer interactions in a variety of domains using public and proprietary data, and demonstrate the dialogue complexity usage to improve a service management operation.
    Type: Application
    Filed: April 28, 2017
    Publication date: November 1, 2018
    Inventors: Biplav Srivastava, Qingzi Vera Liao, Pavan Kapanipathi Bangalore
  • Assessing complexity of dialogs to streamline handling of service requests
    Patent number: 10114816
    Abstract: A dialogue complexity assessment method, system, and computer program product for introducing the notion of dialogue complexity to understand and compare dialogues in a repository, calculating the dialogue complexity, use the dialogue complexity to understand customer interactions in a variety of domains using public and proprietary data, and demonstrate the dialogue complexity usage to improve a service management operation.
    Type: Grant
    Filed: April 28, 2017
    Date of Patent: October 30, 2018
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Biplav Srivastava, Qingzi Vera Liao, Pavan Kapanipathi Bangalore