Patents by Inventor Rachel Jean Stark

Rachel Jean Stark has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for analyzing coaching comments
    Patent number: 11336770
    Abstract: The methods, apparatuses, and systems described herein are designed to analyze comments provided by a coach relating to an agent's interaction with a customer. The methods include receiving a coaching comment regarding an agent's interaction with a customer, applying at least one scoring algorithm to the comment, and outputting a score of the scoring algorithm.
    Type: Grant
    Filed: June 7, 2013
    Date of Patent: May 17, 2022
    Assignee: MATTERSIGHT CORPORATION
    Inventors: Christopher Danson, Douglas Brown, Rachel Jean Stark, Brittney Lynn McIngvale, Brendan Joyce
  • WEIGHTED PROMOTER SCORE ANALYTICS SYSTEM AND METHODS
    Publication number: 20150134404
    Abstract: The methods, apparatus, and systems described herein provide weighted promoter scores (WPS) for customers that have increased precision and/or accuracy compared to a traditional NPS®. The methods include receiving a communication between an agent and a customer, extracting a data attribute from the communication including personality type of the customer, inputting the personality type into an algorithm trained to output a WPS, and outputting a WPS for the customer.
    Type: Application
    Filed: November 12, 2013
    Publication date: May 14, 2015
    Inventors: David GUSTAFSON, Christopher Danson, Tomasz Stadnik, Jessica Leigh Hempel, Rachel Jean Stark, Alain Stephan
  • SYSTEMS AND METHODS FOR ANALYZING COACHING COMMENTS
    Publication number: 20140362984
    Abstract: The methods, apparatuses, and systems described herein are designed to analyze comments provided by a coach relating to an agent's interaction with a customer. The methods include receiving a coaching comment regarding an agent's interaction with a customer, applying at least one scoring algorithm to the comment, and outputting a score of the scoring algorithm.
    Type: Application
    Filed: June 7, 2013
    Publication date: December 11, 2014
    Inventors: Christopher DANSON, Douglas Brown, Rachel Jean Stark, Brittney Lynn McIngvale, Brendan Joyce