Patents by Inventor Radd Icenoggle

Radd Icenoggle has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 7756797
    Abstract: Systems and methods provide a self-learning knowledgebase in which the ranking and/or order of topic and thread items may be dynamically and automatically adjusted based on self-learning by the knowledgebase. The knowledgebase includes threaded conversations comprising thread topics and thread items within the thread topics. Lists of thread topics and lists of thread items are ordered lists. The order of a thread topic or thread item in an ordered list may be modified based on self-learning activities performed by an information server maintaining the knowledge base. A thread topic or thread item may be moved higher in the list based on requests to view the thread topic or thread item. Further, the order that a thread item appears in an order list may be modified based on a number of responses posted for the thread item.
    Type: Grant
    Filed: March 30, 2007
    Date of Patent: July 13, 2010
    Assignee: Rightnow Technologies, Inc.
    Inventor: Radd Icenoggle
  • Publication number: 20080243729
    Abstract: Systems and methods provide a self-learning knowledgebase in which the ranking and/or order of topic and thread items may be dynamically and automatically adjusted based on self-learning by the knowledgebase. The knowledgebase includes threaded conversations comprising thread topics and thread items within the thread topics. Lists of thread topics and lists of thread items are ordered lists. The order of a thread topic or thread item in an ordered list may be modified based on self-learning activities performed by an information server maintaining the knowledge base. A thread topic or thread item may be moved higher in the list based on requests to view the thread topic or thread item. Further, the order that a thread item appears in an order list may be modified based on a number of responses posted for the thread item.
    Type: Application
    Filed: March 30, 2007
    Publication date: October 2, 2008
    Inventor: Radd Icenoggle