Patents by Inventor Raghunandan Bhat

Raghunandan Bhat has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Resolution of tickets in a multi-tenant environment
    Patent number: 11782763
    Abstract: An aspect of the present disclosure facilitates resolving tickets in a multi-tenant environment. In one embodiment, a server receives a ticket for a tenant from a ticketing system and then determines a gross job representing a class of jobs suitable for resolution of the received ticket. The server then identifies a set of values for a set of system parameters characterizing the computing resources serving the tenant. The server selects a target job based on the combination of the determined gross job and the set of values for the set of system parameters. The selected target job is then executed to cause resolution of the ticket for the tenant. According to another aspect, the server performs the above noted actions automatically without manual intervention, in response to adding of the ticket into the ticketing system.
    Type: Grant
    Filed: May 7, 2019
    Date of Patent: October 10, 2023
    Assignee: Oracle International Corporation
    Inventors: Shubhojyoti Ganguly, Dipangshu Mukherjee, Koushik Chakraborty, Raghunandan Bhat, Sampath Kumar Sunkesala, Pranay Kumar
  • RESOLUTION OF TICKETS IN A MULTI-TENANT ENVIRONMENT
    Publication number: 20200356412
    Abstract: An aspect of the present disclosure facilitates resolving tickets in a multi-tenant environment. In one embodiment, a server receives a ticket for a tenant from a ticketing system and then determines a gross job representing a class of jobs suitable for resolution of the received ticket. The server then identifies a set of values for a set of system parameters characterizing the computing resources serving the tenant. The server selects a target job based on the combination of the determined gross job and the set of values for the set of system parameters. The selected target job is then executed to cause resolution of the ticket for the tenant. According to another aspect, the server performs the above noted actions automatically without manual intervention, in response to adding of the ticket into the ticketing system.
    Type: Application
    Filed: May 7, 2019
    Publication date: November 12, 2020
    Inventors: Shubhojyoti Ganguly, Dipangshu Mukherjee, Koushik Chakraborty, Raghunandan Bhat, Sampath Kumar Sunkesala, Pranay Kumar