Abstract: A strategic framework enables improvements in IT system maintenance by taking IT system information as input and outputting useful metrics and/or proposed modifications to achieve efficiency improvements. The strategic framework also can be described as an IT maintenance system assessment and modification tool. The described framework encompasses strategies for effective IT maintenance and improvement. The framework addresses the effectiveness of IT maintenance by focusing on, for example, technology, operations, human and/or non-human resources, and governance solutions. One or more of these dimensions can be assessed and evaluated, for example, to discover and process useful metric information. From the results of a described IT maintenance system assessment, which provides metrics for evaluating efficiency and improvability of IT maintenance systems, an overall roadmap of solutions can be developed.