Abstract: A method for providing a segment based differentiated customer service solution. The method comprises a step of first receiving information about online status of a customer. The method includes providing one or more personalized offers based on the received information. Further, a remote financial advisor application for facilitating interaction between the customer and an advisor in an advisement session is invoked and financial analysis related to the purchase of one or more personalized offers is provided to the customer. The purchase of the personalized offer is then provisioned which comprises completing transaction details for the purchase. The method also includes facilitating the provision of real-time advice to the customer through a remote advisement session.