Abstract: A call manager is configured to establish an initial session between an agent and a user. A play request or a hold request from an agent device includes a video index value based on information from the user. The call manager interrupts the initial session between the agent device and the user device in response to the request and sends an invite message including the video index value to a media server. The media server accesses a video database based on the video index value for a video and establishes a communication session with the client endpoint device. The communication session includes a stream of the video from the video database.

Abstract: A call manager is configured to establish an initial session between an agent and a user. A play request or a hold request from an agent device includes a video index value based on information from the user. The call manager interrupts the initial session between the agent device and the user device in response to the request and sends an invite message including the video index value to a media server. The media server accesses a video database based on the video index value for a video and establishes a communication session with the client endpoint device. The communication session includes a stream of the video from the video database.

Abstract: A communication system includes a call agent that coordinates and supervises communications between endpoints. The call agent allocates a QoS agent for each endpoint involved in a call. The QoS agents generate reservations for the call in order to provide the call with a guaranteed amount of bandwidth and an established QoS. Each endpoint or location associated with an endpoint has a reservation policy that determines how calls are to be handled when a reservation is or is not obtained and when a reservation is lost or obtained during a call. The communication system is able to handle reservations, or the lack thereof, during various situations like on hold, call transfer, call forwarding, conference call, and shared line services.

Abstract: Interaction between programming languages includes receiving a command from a user, where the command is written in a first programming language. The first programming language is converted to an intermediate language. Translations are performed between the intermediate language and a second programming language to provide interaction between the first and second programming languages.

Abstract: A communication system includes a call agent that coordinates and supervises communications between endpoints. The call agent allocates a QoS agent for each endpoint involved in a call. The QoS agents generate reservations for the call in order to provide the call with a guaranteed amount of bandwidth and an established QoS. Each endpoint or location associated with an endpoint has a reservation policy that determines how calls are to be handled when a reservation is or is not obtained and when a reservation is lost or obtained during a call. The communication system is able to handle reservations, or the lack thereof, during various situations like on hold, call transfer, call forwarding, conference call, and shared line services.

Abstract: Interaction between programming languages includes receiving a command from a user, where the command is written in a first programming language. The first programming language is converted to an intermediate language. Translations are performed between the intermediate language and a second programming language to provide interaction between the first and second programming languages.