Patents by Inventor Rajendra S. Kanyal

Rajendra S. Kanyal has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Service device feedback
    Patent number: 10157359
    Abstract: A method for using oral feedback to facilitate user selection among a plurality of service devices. The method comprises a plurality of service devices. Each service device has a dynamically-updatable quality control profile. A first service device receives a request from the first user to perform a first service job. The first service device performs the first service job. A first recording device located proximate to the first service device obtains oral feedback from the first user regarding the quality of the first service job. The first service device analyzes the oral feedback using natural language processing to form an analysis. The first service device modifies the first quality control profile of the first service device based on the analysis.
    Type: Grant
    Filed: February 15, 2017
    Date of Patent: December 18, 2018
    Assignee: International Business Machines Corporation
    Inventors: Joshi M. Chirayil, Rajendra S. Kanyal, Dhaval K. Shah, Anupam Varma
  • Service Device Feedback
    Publication number: 20180232678
    Abstract: A method for using oral feedback to facilitate user selection among a plurality of service devices. The method comprises a plurality of service devices. Each service device has a dynamically-updatable quality control profile. A first service device receives a request from the first user to perform a first service job. The first service device performs the first service job. A first recording device located proximate to the first service device obtains oral feedback from the first user regarding the quality of the first service job. The first service device analyzes the oral feedback using natural language processing to form an analysis. The first service device modifies the first quality control profile of the first service device based on the analysis.
    Type: Application
    Filed: February 15, 2017
    Publication date: August 16, 2018
    Inventors: Joshi M. Chirayil, Rajendra S. Kanyal, Dhaval K. Shah, Anupam Varma