Patents by Inventor Rajesh Kanade

Rajesh Kanade has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Context-based assignment of customer service agents associated with document viewing sections
    Patent number: 10453077
    Abstract: A computerized system determines when a viewer is viewing a certain portion of an electronic document. Depending on the portion of the document being viewed, the system determines whether various agents are available to assist the viewer and provides options to the viewer for communicating with one or more of the agents.
    Type: Grant
    Filed: June 7, 2017
    Date of Patent: October 22, 2019
    Assignee: Avaya, Inc.
    Inventors: Rajesh Kanade, Jitendra Wadhwa
  • CONTEXT-BASED ASSIGNMENT OF CUSTOMER SERVICE AGENTS
    Publication number: 20180357648
    Abstract: A computerized system determines when a viewer is viewing a certain portion of an electronic document. Depending on the portion of the document being viewed, the system determines whether various agents are available to assist the viewer and provides options to the viewer for communicating with one or more of the agents.
    Type: Application
    Filed: June 7, 2017
    Publication date: December 13, 2018
    Inventors: Rajesh Kanade, Jitendra Wadhwa
  • Method and apparatus providing additional information to an interactive voice response (IVR) system user
    Patent number: 8036347
    Abstract: A method, apparatus and computer program product for providing additional information to an Interactive Voice Response (IVR) system user is presented. A call from a user is received at the IVR system, and a session is provided for the user. Additionally, a page is generated for the session. The page is communicated to the user; and is dynamically updated for the user as the user traverses menus of the IVR system.
    Type: Grant
    Filed: October 18, 2006
    Date of Patent: October 11, 2011
    Assignee: Avaya Inc.
    Inventor: Rajesh Kanade