Patents by Inventor Rajiv Kambli

Rajiv Kambli has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Super-object in administering system
    Patent number: 9213699
    Abstract: Method and system maintaining “super-objects” in a central administering system, where each super-object is associated with corresponding objects in target systems so that editing of that super-object or of one of its associated objects results in conforming edits for all of the associated objects.
    Type: Grant
    Filed: April 30, 2008
    Date of Patent: December 15, 2015
    Assignee: Aspect Software Inc.
    Inventors: Biswajeet Mukherjee, James R. Miller, Rajiv Kambli
  • Method and apparatus for provisioning contact handling resources in a contact center
    Patent number: 9088659
    Abstract: A method and apparatus are provided for provisioning call handling resources in a contact handling system. The method includes the steps of identifying a call handling resource within a first contact center, copying call handling data associated with the identified contact handling resource and writing the call handling data into a contact handling structure of a second contact center.
    Type: Grant
    Filed: October 27, 2008
    Date of Patent: July 21, 2015
    Assignee: ASPECT SOFTWARE, INC.
    Inventors: Rajiv Kambli, Senthilvel Saravanan, Krishnakumar Pandurangan, Jim Miller
  • Synchronization of multiple target system data
    Patent number: 8437462
    Abstract: A method and apparatus are provided for exchanging configuration information within a call center system between a central server and a plurality of dissimilar contact centers. The method includes the steps of the central server monitoring an contact center of the plurality of dissimilar contact centers for a configuration change message and converting the configuration change between a format of the central server and a format of a subscribing contact center of the plurality of contact centers, where the subscribing contact center is different than the monitored contact center.
    Type: Grant
    Filed: November 4, 2008
    Date of Patent: May 7, 2013
    Assignee: Aspect Software, Inc.
    Inventors: Senthilvel Saravanan, Rajiv Kambli, Peter Koenig
  • Method of remotely operating contact center systems
    Patent number: 8249243
    Abstract: A method and apparatus are provided for controlling a server of a contact center system having a plurality of automatic contact centers. The method includes the steps of providing an audible menu to a supervisor of the contact center system having the plurality of automatic contact distributors, receiving an instruction from the supervisor and executing the received instruction within the server.
    Type: Grant
    Filed: November 13, 2008
    Date of Patent: August 21, 2012
    Assignee: Aspect Software, Inc.
    Inventor: Rajiv Kambli
  • METHOD OF REMOTELY OPERATING CONTACT CENTER SYSTEMS
    Publication number: 20100119052
    Abstract: A method and apparatus are provided for controlling a server of a contact center system having a plurality of automatic contact centers. The method includes the steps of providing an audible menu to a supervisor of the contact center system having the plurality of automatic contact distributors, receiving an instruction from the supervisor and executing the received instruction within the server.
    Type: Application
    Filed: November 13, 2008
    Publication date: May 13, 2010
    Applicant: ASPECT SOFTWARE, INC.
    Inventor: Rajiv Kambli
  • SYNCHRONIZATION OF MULTIPLE TARGET SYSTEM DATA
    Publication number: 20100111284
    Abstract: A method and apparatus are provided for exchanging configuration information within a call center system between a central server and a plurality of dissimilar contact centers. The method includes the steps of the central server monitoring an contact center of the plurality of dissimilar contact centers for a configuration change message and converting the configuration change between a format of the central server and a format of a subscribing contact center of the plurality of contact centers, where the subscribing contact center is different than the monitored contact center.
    Type: Application
    Filed: November 4, 2008
    Publication date: May 6, 2010
    Applicant: Aspect Software, Inc.
    Inventors: Senthilvel Saravanan, Rajiv Kambli, Peter Koenig
  • Super-object in administering system
    Publication number: 20090276452
    Abstract: Method and system maintaining “super-objects” in a central administering system, where each super-object is associated with corresponding objects in target systems so that editing of that super-object or of one of its associated objects results in conforming edits for all of the associated objects.
    Type: Application
    Filed: April 30, 2008
    Publication date: November 5, 2009
    Applicant: Aspect Software, Inc.
    Inventors: Bisjaweet Mukherjee, James R. Miller, Rajiv Kambli
  • METHOD AND APPARATUS FOR PROVISIONING CONTACT HANDLING RESOURCES IN A CONTACT CENTER
    Publication number: 20090129581
    Abstract: A method and apparatus are provided for provisioning call handling resources in a contact handling system. The method includes the steps of identifying a call handling resource within a first contact center, copying call handling data associated with the identified contact handling resource and writing the call handling data into a contact handling structure of a second contact center.
    Type: Application
    Filed: October 27, 2008
    Publication date: May 21, 2009
    Applicant: Aspect Software, Inc.
    Inventors: Rajiv Kambli, Senthilvel Saravanan, Krishnakumar Panduranga, Jim Miller