Abstract: An exception management system comprising a centralized exception engine for processing exception messages from a plurality of source systems across a firm (or enterprise) and for generating workflow items where needed from the exception messages. The centralized exception engine may comprise an exception backbone that receives the exception messages from the source systems and processes the exception messages based on business rules. The exception messages may adhere to an exception message definition format. Users may access the exception information via a user interface. The exception engine may send alerts to certain users in certain circumstances based on the business rules.

Abstract: Balancing of loading of cells in a cellular mobile radio telephone system is performed by periodically determining the channel utilization of each cell, computing a representative voice channel occupancy level, and attempting to hand-off calls from cells with higher voice channels occupancy levels to adjacent cells with lower voice channel occupancy levels. Voice channel occupancy levels of cells are measured and compared with threshold values, and the results of the comparisons are used to direct cells to enter predetermined states. In one state, complete cell blockage is prevented by directing cells to hand-off calls to adjacent cells. In another state, voice channels are preserved for incoming hand-offs by directing the cell to deny access to mobile transceivers initiating new calls. Cells may assume a combined stage wherein both of these functions are performed simultaneously.