Abstract: Systems and methods for providing ticket support using a machine learning model trained using clusters of support tickets that are clustered based on similarity of resolution commands are provided. The system extracts commands used to resolve prior tickets and creates clusters of resolved tickets based on similarity of the commands. For each cluster, problem statements are extracted from the resolved tickets. The system trains a machine learning model with the extracted problem statements to identify a cluster number for each cluster. With a new support ticket, the system extracts a problem statement from the new ticket and identifies a predicted cluster number by applying the trained machine learning mode! to the problem statement from the new ticket. Based on the predicted cluster number, one or more commands used to resolve the prior tickets in the cluster corresponding to the predicted cluster number are accessed and provided to a requesting user.

Abstract: A system may include a processing unit; a storage device comprising instructions, which when executed by the processing unit, configure the processing unit to perform operations comprising: retrieving a meeting count of meetings scheduled during a future time period; generating a predicted usage level of a service during the future time period based on the meeting count; determining a resource modification for the service based on the predicted usage level; and implementing the resource modification prior to the future time period.

Abstract: A system may include a processing unit; a storage device comprising instructions, which when executed by the processing unit, configure the processing unit to perform operations comprising: receiving a service outage alert for a service used by an entity; retrieving a current count of non-recurring meetings for the entity; determining that the service outage alert is a false positive based on a current service load for the service and the current count; and based on the determining, suppressing the service outage alert.

Abstract: A system may include a processing unit; a storage device comprising instructions, which when executed by the processing unit, configure the processing unit to perform operations comprising: retrieving a meeting count of meetings scheduled during a future time period; generating a predicted usage level of a service during the future time period based on the meeting count; determining a resource modification for the service based on the predicted usage level; and implementing the resource modification prior to the future time period.

Abstract: A system may include a processing unit; a storage device comprising instructions, which when executed by the processing unit, configure the processing unit to perform operations comprising: receiving a service outage alert for a service used by an entity; retrieving a current count of non-recurring meetings for the entity; determining that the service outage alert is a false positive based on a current service load for the service and the current count; and based on the determining, suppressing the service outage alert.