Patents by Inventor Ralph H. Reese

Ralph H. Reese has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Machine assisted system for processing and responding to requests
    Patent number: 6373939
    Abstract: A system is disclosed in which a caller may provide certain information during a call to an interactive voice response unit, prior known information about the caller may be stored in a computerized database, and an agent terminal may access the information in the database and collected at the interactive voice response unit, during the call, such that information collected from the caller before arriving at the agent does not have to be recollected from the caller by the agent.
    Type: Grant
    Filed: August 20, 1999
    Date of Patent: April 16, 2002
    Assignee: Communications and Commerce Corporation
    Inventors: Ralph H. Reese, Alan Truitt
  • Machine assisted system for processing and responding to requests
    Publication number: 20020037073
    Abstract: A system is disclosed in which a caller may provide certain information during a call to an interactive voice response unit, prior known information about the caller may be stored in a computerized database, and an agent terminal may access the information in the database and collected at the interactive voice response unit, during the call, such that information collected from the caller before arriving at the agent does not have to be recollected from the caller by the agent.
    Type: Application
    Filed: November 2, 2001
    Publication date: March 28, 2002
    Inventors: Ralph H. Reese, Alan R. Truitt