Patents by Inventor Raman Sankar

Raman Sankar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Technologies for agent interaction analysis using artificial intelligence
    Patent number: 12316807
    Abstract: A method for agent interaction analysis using artificial intelligence according to an embodiment includes receiving a transcript for a real-time agent interaction between a contact center agent and client, processing the interaction using at least one artificial intelligence model to determine a call adherence score, an agent positivity score, a client sentiment, an agent sentiment, and a plurality of agent skill levels associated with respective agent skills, determining a combined agent performance score based on the call adherence score and the agent positivity score, transmitting the combined agent performance score to an agent device for display on a gamification dashboard, retrieving agent-specific content of the contact center agent in response to determining that the agent sentiment is negative, and transmitting the agent-specific content to the agent device for display in conjunction with the real-time agent interaction to improve the agent sentiment.
    Type: Grant
    Filed: August 31, 2023
    Date of Patent: May 27, 2025
    Assignee: Genesys Cloud Services, Inc.
    Inventors: Roopchand Kuppulal, Manivannan Periasamy, Vignesh Seramannar, Nivedha D, Venkat Raman Sankar, Pon Karthika Rajapandian, Monisha Padmavathi Ragavan, Mohamed Uvaiz Anwar Batcha, Ayyanar Veerapandian
  • TECHNOLOGIES FOR AGENT INTERACTION ANALYSIS USING ARTIFICIAL INTELLIGENCE
    Publication number: 20250080654
    Abstract: A method for agent interaction analysis using artificial intelligence according to an embodiment includes receiving a transcript for a real-time agent interaction between a contact center agent and client, processing the interaction using at least one artificial intelligence model to determine a call adherence score, an agent positivity score, a client sentiment, an agent sentiment, and a plurality of agent skill levels associated with respective agent skills, determining a combined agent performance score based on the call adherence score and the agent positivity score, transmitting the combined agent performance score to an agent device for display on a gamification dashboard, retrieving agent-specific content of the contact center agent in response to determining that the agent sentiment is negative, and transmitting the agent-specific content to the agent device for display in conjunction with the real-time agent interaction to improve the agent sentiment.
    Type: Application
    Filed: August 31, 2023
    Publication date: March 6, 2025
    Inventors: Roopchand Kuppulal, Manivannan Periasamy, Vignesh Seramannar, Nivedha D, Venkat Raman Sankar, Pon Karthika Rajapandian, Monisha Padmavathi Ragavan, Mohamed Uvaiz Anwar Batcha, Ayyanar Veerapandian
  • USES OF CANNABIDIOL FOR TREATMENT OF INFANTILE SPASMS
    Publication number: 20160317468
    Abstract: In some aspects, the invention relates to a method of treating or preventing infantile spasms in a subject, comprising administering to the subject a composition comprising cannabidiol (“CBD”). In certain preferred embodiments, the composition comprising CBD is substantially devoid of tetrahydrocannabinol (“THC”).
    Type: Application
    Filed: April 27, 2016
    Publication date: November 3, 2016
    Inventors: Raman Sankar, Shaun A. Hussain