Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for collaborating on the use of an application executing on a user system. In a particular embodiment, a method provides determining a first view presented to a first user of the user system by the application. The method further provides generating first view information that describes the view such that the view can be represented at a remote user system and transferring the first view information to the remote user system.

Abstract: A method for generating and communicating communication components over a messaging channel is provided. The method includes (i) presenting a structured micro block based on a conversation in a form of unstructured natural language in the messaging channel between a user and an agent (ii) incorporating the structured micro block that collects strongly typed information from the user as a part of the conversation in the messaging channel, (iv) generating a structured workflow by interleaving the structured micro block with the unstructured natural language, and (v) communicating the structured workflow over the messaging channel for enabling the user to perform one or more operations.

Abstract: In order to be able to discuss multiple topics separately in an electronic chat session, a request to discuss one or more topics in the electronic chat session is detected. In response to detecting the request to discuss the one or more topics in the electronic chat session, a sub-chat session for each of the one or more topics is created within the electronic chat session. Information associated with the sub-chat sessions is sent to the participants of the electronic chat session. This allows each participant to chat separately on each topic via the separate sub-chat sessions; thus creating an individual transcript for each topic.

Abstract: A method for generating a rich persistent conversation history from structured and unstructured information using a communication protocol is provided.

Abstract: A method for generating a rich persistent conversation history from structured and unstructured information using a communication protocol is provided.

Abstract: A method for generating and communicating communication components over a messaging channel is provided. The method includes (i) generating widgets using at least one of (i) a pre-existing set of blocks or (ii) one or more micro blocks which are selected by a user, (ii) configuring a data type that includes strongly typed widgets, (iii) incorporating the widgets or said one or more micro blocks that collects strongly typed information from the user as a part of a messaging conversation, (iv) generating a structured workflow by interleaving the structured micro blocks with unstructured natural language and (v) communicating the structured workflow over the messaging channel for enabling the user to perform one or more operations.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for enhancing presenter and participant interaction in a presentation. A system configured to practice the method can receive, from a viewer of an electronic presentation, a submission of a question and a selection of a communication mode for the question. The system can identify a portion of the presentation to which the question is directed, and update the portion of the electronic presentation to incorporate the question based on the communication mode. The electronic presentation can be a slide show, such as a PowerPoint™ presentation. The system can optionally notify a presenter in the electronic presentation that the portion has been updated.

Abstract: In order to be able to discuss multiple topics separately in an electronic chat session, a request to discuss one or more topics in the electronic chat session is detected. In response to detecting the request to discuss the one or more topics in the electronic chat session, a sub-chat session for each of the one or more topics is created within the electronic chat session. Information associated with the sub-chat sessions is sent to the participants of the electronic chat session. This allows each participant to chat separately on each topic via the separate sub-chat sessions; thus creating an individual transcript for each topic.

Abstract: In order to be able to discuss multiple topics separately in an electronic chat session, a request to discuss one or more topics in the electronic chat session is detected. In response to detecting the request to discuss the one or more topics in the electronic chat session, a sub-chat session for each of the one or more topics is created within the electronic chat session. Information associated with the sub-chat sessions is sent to the participants of the electronic chat session. This allows each participant to chat separately on each topic via the separate sub-chat sessions; thus creating an individual transcript for each topic.

Abstract: Communications often require the prior selection of a particular mode of communications. A voice call requires initiation of a telephone connection (e.g., dialing a number) in a telephone application or interface, an email communication requires selection of an email address in an email application or the launching of such an email application. Omni-channel communications, as described herein, enable a connection to be initiated in a unified platform for any available mode of communication. Communications may incorporate workflow management and widgets to dynamically present or receive information from a user or access other device hardware (e.g., camera, GPS receiver, etc.) or data (e.g., images, videos, documents, etc.).

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for collaborating on the use of an application executing on a user system. In a particular embodiment, a method provides determining a first view presented to a first user of the user system by the application. The method further provides generating first view information that describes the view such that the view can be represented at a remote user system and transferring the first view information to the remote user system.

Abstract: In order to be able to discuss multiple topics separately in an electronic chat session, a request to discuss one or more topics in the electronic chat session is detected. In response to detecting the request to discuss the one or more topics in the electronic chat session, a sub-chat session for each of the one or more topics is created within the electronic chat session. Information associated with the sub-chat sessions is sent to the participants of the electronic chat session. This allows each participant to chat separately on each topic via the separate sub-chat sessions; thus creating an individual transcript for each topic.

Abstract: A method, system, and computer-readable storage medium for displaying a message on a display according to a movement pattern of an object. The system first receives a first signal that indicates a presence of an object at a first location with respect to a display. Based on the first signal, the system then selects a message to display at the display. Finally, the system displays the message at the display based, at least in part, on a first temporal pattern associated with the first signal.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for enhancing presenter and participant interaction in a presentation. A system configured to practice the method can receive, from a viewer of an electronic presentation, a submission of a question and a selection of a communication mode for the question. The system can identify a portion of the presentation to which the question is directed, and update the portion of the electronic presentation to incorporate the question based on the communication mode. The electronic presentation can be a slide show, such as a PowerPoint™ presentation. The system can optionally notify a presenter in the electronic presentation that the portion has been updated.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for enhancing presenter and participant interaction in a presentation. A system configured to practice the method can receive, from a viewer of an electronic presentation, a submission of a question and a selection of a communication mode for the question. The system can identify a portion of the presentation to which the question is directed, and update the portion of the electronic presentation to incorporate the question based on the communication mode. The electronic presentation can be a slide show, such as a PowerPoint™ presentation. The system can optionally notify a presenter in the electronic presentation that the portion has been updated.

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for enhancing presenter and participant interaction in a presentation. A system configured to practice the method can receive, from a viewer of an electronic presentation, a submission of a question and a selection of a communication mode for the question. The system can identify a portion of the presentation to which the question is directed, and update the portion of the electronic presentation to incorporate the question based on the communication mode. The electronic presentation can be a slide show, such as a PowerPoint™ presentation. The system can optionally notify a presenter in the electronic presentation that the portion has been updated.

Abstract: External queue monitoring of contact center queues is provided as a means that may better service the customer and measure service level objectives. External queue monitoring provides the opportunity for real-time monitoring of the queue and modification of contact center operations, such as devices routing queue members, in response to queuing or enqueued customers.

Abstract: External queue monitoring of contact center queues is provided as a means that may better service the customer and measure service level objectives. External queue monitoring provides the opportunity for real-time monitoring of the queue and modification of contact center operations, such as devices routing queue members, in response to queuing or enqueued customers.

Abstract: A method, system, and device are provided for presenting event views via a calendaring application or the like. In particular, the event view is alterable depending upon whether or not the event currently being viewed is a past event or not. Past events may posses additional attributes not possessed by other events and, therefore, the presentation of a past event and the information related thereto may differ from the presentation of other events.

Abstract: Telephone numbers are identified and highlighted on any computer document being loaded into a graphical user interface (GUI) for viewing by a user. The user may click on any particular highlighted telephone number in the computer document while displayed in the GUI window in order to store the telephone number together with any desired context information associated therewith.