Abstract: A solution is disclosed for intelligent configuration management of user devices that includes: receiving application performance data for a plurality of applications from each of a first plurality of tenant environments or cloud services or both, the application performance data including a program ID for at least one application of the plurality of applications; receiving incident alerts related to the first program ID from each of a second plurality of tenant environments; based at least on receiving the incident alerts, determining whether a count of the second plurality of tenant environments meets a threshold; and based at least on the count of the second plurality of tenant environments meeting the threshold, requesting incident reports related to the program ID from each of a third plurality of tenant environments, wherein the third plurality of tenant environments has a smaller count than the count of the second plurality of tenant environments.

Abstract: Methods and systems for determining an upgrade readiness metric of a tenant in a cloud environment. One method includes receiving, with an electronic processor, device telemetry data for a plurality of devices associated with a first plurality of tenants in the cloud environment and receiving, with the electronic processor, software telemetry data for a second plurality of tenants in the cloud environment. The method also includes determining, with the electronic processor, the upgrade readiness metric for the tenant based on the device telemetry data and the software telemetry data and displaying the upgrade readiness metric within a user interface.

Abstract: Examples described herein generally relate to device analytics. Specifically, the present disclosure provides resource deployment at an organization including one or more devices. The present disclosure provides for receiving telemetry data from the one or more devices associated with the organization. The present disclosure further provides for generating a set of deployment rings for the deployment of the software resource at the one or more devices of the organization. Additionally, the present disclosure provides for deploying the software resource within the organization based on the set of deployment rings.

Abstract: A solution is disclosed for intelligent configuration management of user devices that includes: receiving application performance data for a plurality of applications from each of a first plurality of tenant environments or cloud services or both, the application performance data including a program ID for at least one application of the plurality of applications; receiving incident alerts related to the first program ID from each of a second plurality of tenant environments; based at least on receiving the incident alerts, determining whether a count of the second plurality of tenant environments meets a threshold; and based at least on the count of the second plurality of tenant environments meeting the threshold, requesting incident reports related to the program ID from each of a third plurality of tenant environments, wherein the third plurality of tenant environments has a smaller count than the count of the second plurality of tenant environments.

Abstract: Examples described herein generally relate to device analytics. Specifically, the present disclosure provides telemetry-based analytics to identify and remediate top end-user impacting issues. For example, a device may detect an anomaly associated with an application program at the computing device based on a detection parameter. Further, the device may automatically identify at least one remediation action associated with the detected anomaly. The device may also determine whether application of the at least one remediation action to the detected anomaly satisfies a remediation threshold. Additionally, the device may transmit the at least one remediation action to the computing device in accordance with a determination that the application of the at least one remediation action to the detected anomaly satisfies the remediation threshold.

Abstract: Examples described herein generally relate to device analytics. Specifically, the present disclosure provides resource deployment at an organization including one or more devices. The present disclosure provides for receiving telemetry data from the one or more devices associated with the organization. The present disclosure further provides for generating a set of deployment rings for the deployment of the software resource at the one or more devices of the organization. Additionally, the present disclosure provides for deploying the software resource within the organization based on the set of deployment rings.

Abstract: Methods and systems for determining an upgrade readiness metric of a tenant in a cloud environment. One method includes receiving, with an electronic processor, device telemetry data for a plurality of devices associated with a first plurality of tenants in the cloud environment and receiving, with the electronic processor, software telemetry data for a second plurality of tenants in the cloud environment. The method also includes determining, with the electronic processor, the upgrade readiness metric for the tenant based on the device telemetry data and the software telemetry data and displaying the upgrade readiness metric within a user interface.