Abstract: Disclosed is a method to enable wireless remote session recovery for a wireless device. Should a wireless device encounter a broken communication link during a virtual mobile management (VMM) operation, a method of automatic session recovery is disclosed which executes from a management console through a communication end-point gateway server in order to reconnect the mobile device. Under control of the session reconnection method, the device client listener and tools of wireless device re-establishes the signal and bearer links with a management console, over the air through the communication end-point gateway server (CEG). The communication utilizing the session recovery algorithm enables the wireless device to receive session information from the communication end-point gateway server, including the respective tools.

Abstract: The instant invention is a program applet that can be loaded onto mobile devices and directly interfaces with the operating system and automated test scripts. The program applet is capable of initiating the required transfer and will provide information regarding the progress of the transfer such that a test client can properly calculate the data throughput rates. The result is a minimization of time-to-market for test and measurement tools using software architecture that simplify and speed-up development and maintenance of test and measurement tools by removing awareness of complexity of external hardware dependencies from the actual test and measurement software code, and placing dependencies management to carefully defined components that could be reused and shared between multiple test and measurement software tools and systems at once.

Abstract: A virtual device management system for wireless handheld devices such as tablets, smart phones, M2M, etc., based upon user initiated session, upon which a dedicated communication channel is established with the wireless device. The system includes processes and protocols employed in user initiation methods such as SMS, or data channel, queuing user sessions, routing user requests and establishment of dedicated communication channels for effective troubleshooting by authorized users and to compare device parameters against pre-defined set to generate a standards deviation report. A device client is resident on the mobile device non-volatile memory and is operable by the end user to invoke the application and initiate a request.

Abstract: The instant invention is a process for a Self-Care system that allows mobile device subscribers to manage their own devices without making a trip or a phone call to the customer care center. Subscribers can view service issues and repair and update settings, check the status of their devices, and manage device security minimizing customer service calls. Dynamic workflow navigates the subscriber to easily find a solution to their problem which will substantially reduce frequent calls to customer care. Dynamic menus avoid the unnecessary information that the subscriber might enter about the device and leads the subscriber towards the path of solving the issue. The system is scalable to include diagnostics tools as part of self-care and customer care, where the subscribers can benefit from these tools to reset their device to a normal state.

Abstract: Disclosed is a Virtual Mobile Management apparatus and method using a control center system operable to enable remote control of wireless handheld devices based upon the establishment of dedicated communication channels with the wireless device and employing communication protocols to facilitate display capture, key and touch input simulation, and collect device parameters to analyze and compare with pre-defined parameters and generate a standards deviation report viewable by an authorized user. A device client is resident on the mobile device non-volatile memory and is operable by the end user to invoke the application to request remote control feature.

Abstract: Disclosed is a process to control any mobile device through a protocol stack for sending Ad Alerts and performing Virtual Mobile Management. The client application captures a snapshot that is encrypted and compressed into an XML format using delta compression algorithms. On the server, the xml file is then parsed, decrypted and decompressed and the corresponding values are stored in the database. Ad management/alert notification allows a user to create new Advertisements /Banners/Alerts. Advertisements may add an image to the background of the Ad; Changing the Text on the Ad; Create Special effects for the Text on the Ad; Customizing Font color and size. Advertisement may be sent instantaneously or at a later time for Alerts, Ads or banners without the need for browsing through the internet.

Abstract: Disclosed is a virtual mobile management tool that allows a remote support technician to access applications and data on a mobile device connected through a desktop computer that in turn is connected to internet. A user can connect the mobile device to a desktop computer, which has internet connectivity, and initiate a trouble ticket. A support admin installs the current invention remotely on the user's desktop and communicates with the mobile device.

Abstract: Disclosed is a user initiated virtual mobile management process to improve support levels and enhance user experience. With this invention the user will have better control on the VMM as it allows the user to pause streaming when performing sensitive transactions. The user can directly make a connection with the help desk administrator for issue resolution that the user has on the mobile device. User can initiate the request through SMS, IVR, or Data Connection.

Abstract: The present invention discloses an automated testing solution for PRL's, System Acquisition algorithm, and CDMA device performance. A testing plan loads a specific PRL into a test device, reads and categorizes the entries in the PRL file, and then uses the information to set the parameters on the emulation hardware needed for each test case. The testing solution allows an operator to specify the PRL file to be used for testing and the testing plan will determine the relationships between different PRL entries in the test file including the System of equal priority in the same GEO, System of lesser priority in the same GEO, System of higher priority in the same GEO, Systems in different GEO, and Collocated EVDO systems. Once the entries are categorized the test script will then select the entries need to create the required test conditions on the base station emulation hardware. The test suite employs base station emulation hardware to create the RF conditions stipulated in the test case.

Abstract: Disclosed is a Virtual Mobile Management Process that can control any Mobile device by sending the required commands over an TCP/HTTP/HTTPS Connection. The client application on the device captures the snapshot of the device, compresses and encrypts the data and posts on the server. On the server, the xml file is then parsed, decrypted and decompressed and the corresponding values are stored in the database. The Console application on the server loads the most recent image from the database for every refresh for the complete session. The virtual view of the device starts only after the client explicitly authorizes the request from the server. When the user clicks on the Virtual View of the device on the Server webpage (Image posted by the device and retrieved via database) the image get displayed on the webpage. Also the virtual key presses and taps can be simulated from the server webpage. Ad management/alert notification allows a user to create new Advertisements/Banners/Alerts.

Abstract: The instant invention is a program applet that can be loaded onto mobile devices and directly interfaces with the operating system and automated test scripts. The program applet is capable of initiating the required transfer and will provide information regarding the progress of the transfer such that a test client can properly calculate the data throughput rates.

Abstract: The present invention discloses an automated testing solution for PRL's, System Acquisition algorithm, and CDMA device performance. A testing plan loads a specific PRL into a test device, reads and categorizes the entries in the PRL file, and then uses the information to set the parameters on the emulation hardware needed for each test case. The testing solution allows an operator to specify the PRL file to be used for testing and the testing plan will determine the relationships between different PRL entries in the test file including the System of equal priority in the same GEO, System of lesser priority in the same GEO, System of higher priority in the same GEO, Systems in different GEO, and Collocated EVDO systems. Once the entries are categorized the test script will then select the entries need to create the required test conditions on the base station emulation hardware. The test suite employs base station emulation hardware to create the RF conditions stipulated in the test case.